Contract Customer Support Specialist (Tech & Admin)

Morgan Hunter; Kansas City (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Morgan Hunter partners with a nationally recognized organization to hire a Customer Support Assistant for a six-month assignment. The role provides customer support and administrative assistance to resolve application access issues while keeping support requests organized.

The ideal candidate is tech-savvy, detail-oriented, and comfortable working independently in a customer-focused environment.

Qualifications

• Experience in customer service, tech support, or admin roles is preferred.
• Strong technical aptitude and comfort with Microsoft 365.
• Familiarity with Jira or similar ticketing systems is a plus.
• Attention to detail and ability to follow procedures.
• Clear written communication and customer service skills.
• Ability to troubleshoot login and account access issues.
• Organized, self-motivated and able to manage tasks independently.

Responsibilities

• Monitor and manage incoming customer support requests via Jira.
• Assist users with password resets, account access, and login issues.
• Troubleshoot basic application and SSO concerns.
• Communicate with customers to gather info and resolve requests.
• Maintain accurate ticket documentation, statuses and notes.
• Escalate complex issues to appropriate team members.
• Monitor shared inboxes and support queues for timely responses.
• Assist with documentation and administrative projects as needed.

Skills

Customer service

Technical support

Administrative experience

Microsoft 365

Self-motivated

Tools

Jira

Job description

Morgan Hunter partners with a nationally recognized organization to hire a Customer Support Assistant for a six-month assignment. The role provides customer support and administrative assistance to resolve application access issues while keeping support requests organized.

The ideal candidate is tech-savvy, detail-oriented, and comfortable working independently in a customer-focused environment.