Customer Support and Order Entry Specialist (Honolulu)

Bishop & Company, Inc.; Honolulu (HI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental Insurance

Vision Insurance

Paid Time Off

Holiday Pay

Sick Leave

Life & Disability Insurance

401(k) with Company Match

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Employee Product Discounts

Job summary

Bishop & Company, Inc. is seeking a Customer Service & Order Entry Representative in Honolulu, Hawaii. The role focuses on delivering exceptional customer service, processing orders, and supporting daily department operations.

You will work under the Customer Support Manager, handling orders, invoicing, data entry, and coordination with Sales, Accounting, and Warehouse to ensure accurate processing and timely delivery.

Qualifications

• Associate's degree in Business or related field.
• Minimum 1 year of customer service experience, preferably with order entry.
• Strong computer proficiency in Word and Excel.
• Experience with databases, ERP, or accounting systems preferred.

Responsibilities

• Answer incoming customer service and sales support calls for customers, brokers, and delivery personnel.
• Receive, enter, and process customer orders for local, neighbor island, mainland, export, and inter-company accounts.
• Process orders and invoices through EDI systems and post batches in GP.
• Maintain records, files, and invoices; perform data entry, filing, and scanning.
• Coordinate with Sales, Accounting, Warehouse, Delivery, and Administration.

Skills

Customer service

Order entry

Data entry

Microsoft Word

Microsoft Excel

Communication

Education

Associate's degree in Business

Tools

Great Plains (GP)

EDI systems

ERP systems

Job description

Bishop & Company, Inc. is seeking a Customer Service & Order Entry Representative in Honolulu, Hawaii. The role focuses on delivering exceptional customer service, processing orders, and supporting daily department operations.

You will work under the Customer Support Manager, handling orders, invoicing, data entry, and coordination with Sales, Accounting, and Warehouse to ensure accurate processing and timely delivery.