Remote Customer Experience Agent II

Bishop & Company, Inc.; Honolulu (HI); On-site; USD 66,814,000 - 73,013,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

401k plan

Job summary

Bishop & Company, Inc. seeks a Customer Experience Agent in Honolulu to serve as the first point of contact for information, resources, and assistance. The role emphasizes compassionate, professional service while guiding clients through available programs and services.

The candidate will gather information, navigate benefits applications, and maintain records in a secure environment. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Excellent customer service skills with patience and empathy.
• Ability to assess needs and connect clients with resources.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Gather information from callers to assess needs and determine next steps.
• Guide individuals through application processes for benefits.
• Maintain accurate records in the database system.
• Handle confidential information per policy.
• Escalate complex cases to supervisors as needed.
• Prioritize critical situations for timely assistance.
• Participate in ongoing training on policies and resources.
• Organize and maintain documentation for follow-up and case management.
• Perform other duties as assigned.
• Resolve complex or sensitive customer concerns.
• Support training and quality assurance activities.

Skills

Customer service

Verbal communication

Active listening

Data entry

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Bishop & Company, Inc. seeks a Customer Experience Agent in Honolulu to serve as the first point of contact for information, resources, and assistance. The role emphasizes compassionate, professional service while guiding clients through available programs and services.

The candidate will gather information, navigate benefits applications, and maintain records in a secure environment. A high school diploma and strong communication skills are required.