Customer Support Representative

Bishop & Company, Inc.; Honolulu (HI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental Insurance

Vision Insurance

Paid Time Off

Holiday Pay

Sick Leave

Life & Disability Insurance

401(k) with Company Match

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Employee Product Discounts

Job summary

Bishop & Company, Inc. is seeking a Customer Service & Order Entry Representative in Honolulu, Hawaii. The role focuses on delivering exceptional customer service, processing orders, and supporting daily department operations.

You will work under the Customer Support Manager, handling orders, invoicing, data entry, and coordination with Sales, Accounting, and Warehouse to ensure accurate processing and timely delivery.

Qualifications

• Associate's degree in Business or related field.
• Minimum 1 year of customer service experience, preferably with order entry.
• Strong computer proficiency in Word and Excel.
• Experience with databases, ERP, or accounting systems preferred.

Responsibilities

• Answer incoming customer service and sales support calls for customers, brokers, and delivery personnel.
• Receive, enter, and process customer orders for local, neighbor island, mainland, export, and inter-company accounts.
• Process orders and invoices through EDI systems and post batches in GP.
• Maintain records, files, and invoices; perform data entry, filing, and scanning.
• Coordinate with Sales, Accounting, Warehouse, Delivery, and Administration.

Skills

Customer service

Order entry

Data entry

Microsoft Word

Microsoft Excel

Communication

Education

Associate's degree in Business

Tools

Great Plains (GP)

EDI systems

ERP systems

Job description

Customer Service & Order Entry Representative Location: Honolulu, HI Pay: $20.00 - $21.00 per hour Schedule: Full-Time | On-Site Bishop & Company is seeking a Customer Support Representative for a local Hawaii employer. Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We are seeking a friendly, detail-oriented Customer Service & Order Entry Representative to support daily customer service and order processing operations for a well-established local organization. This is an excellent opportunity to join a respected Hawaii company that values teamwork, professionalism, and providing outstanding service to customers.

Position Summary

Under the direction of the Customer Support Manager, the Customer Service & Order Entry Representative provides excellent customer service, processes customer orders and invoices, and performs administrative duties to support daily department operations.

Essential Duties & Responsibilities

• Answer incoming customer service and sales support calls, assisting customers, brokers, sales representatives, and delivery personnel.
• Receive, enter, and process customer orders for local, neighbor island, mainland, export, and inter-company accounts.
• Process orders and invoices through Electronic Data Interchange (EDI) systems.
• Accurately prepare invoices and post batches in Great Plains (GP) according to company procedures.
• Maintain physical and electronic records, files, reports, and invoices.
• Perform general administrative duties including data entry, filing, scanning, photocopying, emailing, and document preparation.
• Coordinate with internal departments including Sales, Accounting, Warehouse, Delivery, and Administration.
• Work independently while contributing positively to a collaborative team environment.
• Maintain a clean, organized, and professional workspace.

Qualifications

• Associate's degree in Business or a related field, or equivalent combination of education and experience.
• Minimum one (1) year of customer service experience, preferably with order entry responsibilities.
• Strong computer proficiency, including Microsoft Word and Excel.
• Experience working with databases, ERP, or accounting systems preferred.
• Ability to type at least 25 words per minute and use a 10-key calculator by touch.
• Strong verbal, written, and telephone communication skills.
• Excellent organizational skills and attention to detail.
• Ability to perform basic mathematical calculations.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Occasionally lift and move up to 30 pounds.
• Ability to operate standard office equipment and perform computer-based work.

Benefits

• Medical
• Dental, and Vision Insurance
• Paid Time Off
• Holiday Pay
• Sick Leave
• Company-Paid Life and Disability Insurance
• 401(k) with Company Match
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Employee Product Discounts

No relocation assistance available. In-state applicants only. Candidates must be available to interview immediately.

Equal Opportunity Employer - Disability and Veteran