Customer Support Analyst - Remote Work | REF#309363

BairesDev; United States; Remote; MXN 745,000 - 1,304,000; Full time

Benefits offered by this job

Remote work

USD or local currency pay

Hardware provided

Flexible hours

Parental leave

Global team

Job summary

BairesDev in Mexico City is seeking a Customer Support Analyst to deliver exceptional service and resolve technical issues across multiple channels.

You will troubleshoot problems, document interactions, and collaborate with technical teams to escalate and resolve complex issues, while contributing to knowledge base and support processes. This role is 100% remote with flexible hours and competitive USD or local currency compensation.

Qualifications

• 3+ years of experience in customer support or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Experience with support ticketing systems and customer relationship management tools.
• Excellent communication skills with the ability to explain technical concepts clearly.

Responsibilities

• Respond to customer inquiries and resolve technical issues through multiple channels.
• Troubleshoot and diagnose problems to provide effective solutions.
• Document customer interactions and maintain accurate records in support systems.
• Collaborate with technical teams to escalate and resolve complex issues.
• Contribute to knowledge base articles and support documentation.
• Identify trends in customer issues and provide feedback to improve products and processes.

Skills

Troubleshooting

Communication skills

English proficiency

Multitasking

Customer support experience

Tools

Ticketing systems

CRM tools

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

As a Customer Support Analyst, you'll provide exceptional service and resolve technical issues efficiently. You'll troubleshoot problems, communicate solutions clearly, and contribute to improving customer satisfaction and support processes.

What You'll Do

• Respond to customer inquiries and resolve technical issues through multiple channels.
• Troubleshoot and diagnose problems to provide effective solutions.
• Document customer interactions and maintain accurate records in support systems.
• Collaborate with technical teams to escal and resolve complex issues.
• Contribute to knowledge base articles and support documentation.
• Identify trends in customer issues and provide feedback to improve products and processes.

What We Are Looking For

• 3+ years of experience in customer support or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Experience with support ticketing systems and customer relationship management tools.
• Excellent communication skills with ability to explain technical concepts clearly.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Advanced level of English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!