IT Support Analyst - Remote Work

BairesDev; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote work

Competitive USD or local currency pay

Hardware setup for home office

Flexible hours

Paid parental leaves, vacations & hols

Global mentorship and growth

Job summary

BairesDev is seeking an IT Support Analyst to join our internal Help Desk and provide technical assistance to IT users. This 100% remote role offers opportunities for growth within a global, multicultural engineering team and competitive compensation.

Responsibilities include resolving issues via email, phone, and Jira; handling hardware purchases; administering security card builds; and performing general office hardware maintenance.

Qualifications

• 1+ years of experience in a role with internal Help Desk.
• Experience with Windows 10, Mac OS, Android, AWS and Networking.
• Excellent verbal and written communication skills; interpersonal and presentation skills.
• Organized and detail-oriented.
• Proven ability to work in a team and independently.
• Ability to work on multiple projects simultaneously with effective delivery.

Responsibilities

• Support professionals in resolving technical problems via email, phone, and Jira.
• Hardware purchase.
• Building security cards administration.
• General office and hardware maintenance.

Skills

Excellent communication

Organized

Detail-oriented

Teamwork & independent work

Multi-project delivery

Tools

Jira

Windows 10

Mac OS

Android

AWS

Networking

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

IT Support Analyst at BairesDev

We are looking for an IT Support Analyst to join our internal Help Desk team and provide technical support and advice to IT users. This is an excellent opportunity to be one of the key members of our Engineering team and position yourself for unique career growth opportunities.

What You Will Do:

- Support professionals in resolving technical problems via email, phone, and Jira.

- Hardware purchase.

- Building security cards administration.

- General office and hardware maintenance.

Here’s what we are looking for:

- 1+ years of experience in similar positions in a company that has an internal Help Desk.

- Experience with Windows 10, Mac OS, Android, AWS, and Networking.

- Excellent verbal and written communication skills; interpersonal and presentation skills.

- Organized and detail-oriented.

- Proven ability to work in a team and independently.

- Ability to work on multiple projects simultaneously with effective delivery.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.