Customer Support & Analytics Specialist

Socket.dev; Reynoldsburg (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

HDHP Medical

401(k) Match

Training Programs

PTO & Holidays

Tuition Reimbursement

Job summary

The Greentree Group is seeking a Customer Support Analyst to join our Reynoldsburg, OH team. You will support our client with enterprise help desk activities, addressing inquiries and guiding users through workflows.

The role emphasizes accuracy, issue resolution, and timely communication in a collaborative environment. Candidates should have a Bachelor's degree or equivalent experience, at least one year in a business setting, and strong problem-solving and documentation skills.

Qualifications

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year in a business environment with customer service focus.
• Strong written and verbal communication skills.
• Ability to work independently and with a team in a fast-paced setting.
• Analytical mindset with data interpretation and troubleshooting abilities.
• US Citizens per job requirement.

Responsibilities

• Provide Enterprise Customer Service Center support via inbound calls and emails to address customer needs promptly.
• Offer authoritative guidance on system functionality and business processes.
• Analyze inquiries to identify root causes and deliver client-approved solutions.
• Manage support cases, document reviews, validation, and follow-up.
• Document customer interactions, issues, resolutions, and related activities thoroughly.
• Identify recurring issues and suggest system or process improvements.
• Collaborate with teammates to ensure consistent and effective service.

Skills

Customer service

Analytical skills

Written & oral communication

Independent worker

Collaboration

Troubleshooting

Data interpretation

Education

Bachelor's Degree

Tools

CRM

MS Office

Job description

The Greentree Group is seeking a Customer Support Analyst to join our Reynoldsburg, OH team. You will support our client with enterprise help desk activities, addressing inquiries and guiding users through workflows.

The role emphasizes accuracy, issue resolution, and timely communication in a collaborative environment. Candidates should have a Bachelor's degree or equivalent experience, at least one year in a business setting, and strong problem-solving and documentation skills.