Customer Support Analyst
The Greentree Group
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
The Greentree Group is seeking a Customer Support Analyst to join our Reynoldsburg, OH team. You will provide enterprise service center support through inbound calls and email inquiries, delivering accurate guidance and timely resolutions.
Ideal candidates have a Bachelor's degree or equivalent experience, strong customer service and analytical skills, and the ability to troubleshoot effectively in a fast-paced environment. This is a full-time, on-site role with competitive benefits.
Qualifications
- Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
- Minimum one (1) year experience in a business environment.
- Strong customer service and support skills.
- Excellent written and oral communications skills.
- Ability to work well independently and collaboratively in a fast‑paced environment.
- Strong analytical skills, including the ability to assess complex issues, interpret data, identify trends, and conduct troubleshooting.
- Candidates must be U.S. Citizens.
Responsibilities
- Provide Enterprise Customer Service Center support through inbound calls and email inquiries, ensuring customer needs are addressed promptly and effectively.
- Provide authoritative guidance on system functionality and business processes.
- Analyze customer inquiries to identify root causes and provide client‑approved solutions.
- Manage support cases and related tactical activities, including documentation review, validation, and follow‑up.
- Ensure accurate, consistent, and thorough documentation of customer interactions, issues, resolutions, and related activities.
- Identify recurring issues and trends as inputs to propose system‑ or process‑ related enhancements.
- Collaborate with team members to support consistent and effective customer service.
Skills
Education
Tools
Job description
View open positions, benefits, and employee reviews
The Greentree Group is always looking to hire people with the right attitude, integrity, and level of responsibility to lead from the ground up and dive right in. We want people whose values align with ours - who believe in doing the right thing, every time.
- A fast paced, team-oriented workplace.
- Creativity and open communication.
- Healthy relationships with clients.
- Good old-fashioned hard work.
The Greentree Group offers an attractive, flexible benefits package and endless opportunities to grow within the company.
100% of employee premium covered under HDHP plan.
Generous paid time off.
401(k) options and company match.
Flexible work environment/hours.
Performance-based reimbursement of academic costs, including tuition and books.
In addition to FMLA/STD, leave for employees with a newborn or adoptive/foster child placed.
Skill learning and growth opportunities.
Real reviews from real employees
Working at Greentree has been an amazing experience so far. When I asked my contacts before accepting the offer, everyone had only positive things to say about this company. It's been around for a while and they have a great history in the WPAFB community. If you get a chance to work at the main HQ building, the people there are great to work with - they make all the difference. I've always felt welcomed and appreciated.
I loved working at Greentree. I worked there for about four years before relocating and I miss it every day! If you're looking for a family-oriented culture and wonderful people to work with, Greentree is for you! I never felt like I was a number. The leadership seemed to care (even HR! - a rarity these days) about me. They all knew my name and remembered details about my life.
This small, family-owned consulting company has successfully transferredleadership control from one generation to another and is already working succession management for the next. Always teamed with people of high intellectual and emotional intelligence. Assignments always simultaneously fit and stretch you. It feels like family here.
Joining Greentree was one of the best decisions I ever made. After working for several other companies in the area, large and small, I was feeling pretty jaded and was thinking about moving. Greentree is redefining what a "good" company to work for is. I love it here. The culture is awesome. The work can be stressful (all jobs can be) but having such a great team around me makes all the difference. It's more than just a paycheck to me. Feeling like part of a team that matters is such a good feeling. First time I've ever had a job that I've felt this way.
Careers in information technology and more
Position:Customer Support Analyst
Location: Reynoldsburg, OH
Job Id:CSA-26-041
# of Openings:1
Customer Support Analyst
- Are you a customer service enthusiast who loves solving complex problems?
- Do you have a keen eye for detail and excellent analytical skills?
- Would your friends describe you as a self‑starter who takes pride in your work and enjoys collaborating with others?
WHO WE ARE
The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting‑edge services and are always pushing the boundaries of what’s possible.
What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.
We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work‑life balance and personal well‑being.
Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!
ABOUT THE OPPORTUNITY
As a Customer Support Analyst, you will have the opportunity to work with cutting‑edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Client in Reynoldsburg, OH. Join us and be part of our mission to make a difference!
SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Provide Enterprise Customer Service Center support through inbound calls and email inquiries, ensuring customer needs are addressed promptly and effectively.
- Provide authoritative guidance on system functionality and business processes.
- Analyze customer inquiries to identify root causes and provide client‑approved solutions.
- Manage support cases and related tactical activities, including documentation review, validation, and follow‑up.
- Ensure accurate, consistent, and thorough documentation of customer interactions, issues, resolutions, and related activities.
- Identify recurring issues and trends as inputs to propose system‑ or process‑ related enhancements.
- Collaborate with team members to support consistent and effective customer service.
- Ba chelor's Degree in a related field. Experience in lieu of degree may be considered.
- Minimum one (1) year experience in a business environment.
- Strong customer service and support skills.
- Excellent written and oral communications skills.
- Ability to work well independently and collaboratively in a fast‑paced environment.
- Strong analytical skills, including the ability to assess complex issues, interpret data, identify trends, and conduct troubleshooting.
- Candidates must be U.S. Citizens.
- Previous experience in a Consulting or Analyst role, with a focus on business analysis, operations, or workflow enhancement.
- Experience with help desk, ticket management, CRM, or other customer support platforms.
- Experience with issue escalation, resolution, and de‑escalation techniques.
- Proficiency in Microsoft Office including Excel and Word.
Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full‑Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
Salary Range: $45,000 to $55,000
Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.
- Are you a customer service enthusiast who loves solving complex problems?
- Do you have a keen eye for detail and excellent analytical skills?
- Would your friends describe you as a self‑starter who takes pride in your work and enjoys collaborating with others?
WHO WE ARE
The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting‑edge services and are always pushing the boundaries of what’s possible.
What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.
We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work‑life balance and personal well‑being.
Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!
ABOUT THE OPPORTUNITY
As a Customer Support Analyst, you will have the opportunity to work with cutting‑edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Client in Reynoldsburg, OH. Join us and be part of our mission to make a difference!
SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Provide Enterprise Customer Service Center support through inbound calls and email inquiries, ensuring customer needs are addressed promptly and effectively.
- Provide authoritative guidance on system functionality and business processes.
- Analyze customer inquiries to identify root causes and provide client‑approved solutions.
- Manage support cases and related tactical activities, including documentation review, validation, and follow‑up.
- Ensure accurate, consistent, and thorough documentation of customer interactions, issues, resolutions, and related activities.
- Identify recurring issues and trends as inputs to propose system‑ or process‑ related enhancements.
- Collaborate with team members to support consistent and effective customer service.
- Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
- Minimum one (1) year experience in a business environment.
- Strong customer service and support skills.
- Excellent written and oral communications skills.
- Ability to work well independently and collaboratively in a fast‑paced environment.
- Strong analytical skills, including the ability to assess complex issues, interpret data, identify trends, and conduct troubleshooting.
- Candidates must be U.S. Citizens.
- Previous experience in a Consulting or Analyst role, with a focus on business analysis, operations, or workflow enhancement.
- Experience with help desk, ticket management, CRM, or other customer support platforms.
- Experience with issue escalation, resolution, and de‑escalation techniques.
- Proficiency in Microsoft Office including Excel and Word.
Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full‑Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
Salary Range: $45,000 to $55,000
Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.
Greentree does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Greentree Group, and The Greentree Group will not be obligated to pay a placement fee.
Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full‑Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
Salary Range: $45,000 to $55,000
Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.
Top Benefits
Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs
Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work‑balance benefits.
Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its customers, and markets. Greentree is committed to paying the cost for job‑related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, Greentree will allow employees to pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job‑related tuition reimbursement contributions for those in higher‑level education programs.
Greentree does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Greentree Group, and The Greentree Group will not be obligated to pay a placement fee.
We’re with you. Every Step. Every Decision.
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