Customer Support & Analytics Specialist

The Greentree Group; Reynoldsburg (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Core benefits

401(k) match

Paid time off

Job summary

The Greentree Group is seeking a Customer Support Analyst in Reynoldsburg, OH to provide Enterprise Center support and guidance on system functionality. You will analyze inquiries, document interactions, and work with a team to deliver timely resolutions.

Ideal candidates have 1+ year in a business setting, strong communication skills, and US citizenship. The role emphasizes independent work, collaboration, and continuous process improvement within a fast-paced environment.

Qualifications

• Bachelor's degree in a related field (or equivalent work experience).
• At least 1 year of experience in a business environment.
• Strong customer service and support skills.
• Excellent written and oral communication skills.
• Ability to work well independently and collaboratively in a fast-paced environment.
• Strong analytical skills, including the ability to assess complex issues, interpret data, identify trends, and conduct troubleshooting.
• U.S. citizenship required.

Responsibilities

• Provide Enterprise Customer Service Center support through inbound calls and email inquiries, ensuring customer needs are addressed promptly and effectively.
• Provide authoritative guidance on system functionality and business processes.
• Analyze customer inquiries to identify root causes and provide client-approved solutions.
• Manage support cases and related tactical activities, including documentation review, validation, and follow-up.
• Ensure accurate, consistent, and thorough documentation of customer interactions, issues, resolutions, and related activities.
• Identify recurring issues and trends to propose system- or process-related enhancements.
• Collaborate with team members to support consistent and effective customer service.

Skills

Customer service

Analytical skills

Communication skills

Team collaboration

Troubleshooting

Education

Bachelor's degree

Tools

CRM

Help desk software

Ticket management

Job description

The Greentree Group is seeking a Customer Support Analyst in Reynoldsburg, OH to provide Enterprise Center support and guidance on system functionality. You will analyze inquiries, document interactions, and work with a team to deliver timely resolutions.

Ideal candidates have 1+ year in a business setting, strong communication skills, and US citizenship. The role emphasizes independent work, collaboration, and continuous process improvement within a fast-paced environment.