Customer Support Analyst

Westinghouse Electric Company; Houston (TX); On-site; USD 32,000 - 39,000; Full time

Job summary

Westinghouse Electric Company seeks a Client Support Analyst in Houston, TX for a 1-year contract (W-2). Support the Channel Partners and Sales Team by resolving post-deal inquiries and navigating outages across deregulated markets, including enrollment and billing concerns.

You will be the primary liaison between Services, Brokers, and Sales, conducting operational analyses and advising stakeholders to ensure exceptional service delivery throughout the customer lifecycle.

Qualifications

• High School Grad / GED required.
• Bachelor's degree or equivalent experience preferred.
• 2 years of experience in a similar role or related field.

Responsibilities

• Serve as post-deal liaison between Services, Brokers and the Sales Team to resolve inquiries and ensure service delivery.
• Act as primary contact for brokers and sales reps regarding enrollment issues, billing inquiries, regulatory concerns, tax exemptions, and early termination scenarios.
• Perform complex operational analyses to support informed decision-making and advise internal/external stakeholders.
• Demonstrate passion for the retail energy and gas market in a fast-paced environment requiring strong problem-solving and customer advocacy.

Skills

Effective Verbal Communications

Education

High School Grad / GED

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Office Suite

Job description

Please Note: **No Third-Party or C2C Firms**

*Must be able to work in the United States without sponsorship*

We are searching for a Client Support Analyst on behalf of our client. This is a 1-year contract assignment. (W-2) You have a passion for making a difference in the Natural Gas and Retail Energy market. You will be supporting the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets. You will be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, among others.

Location Houston, TX 77024

1-year contract assignment. (W-2)

Responsibilities

• You will serve as a critical post-deal liaison between Services, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.
• You will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• You will handle complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders.
• You will bring a passion for the retail energy and gas market, demonstrates a winning attitude, and thrives in a fast-paced environment where problem-solving and customer advocacy are essential.

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 2 years

Helpful Qualifications

• Effective Verbal Communications
• Microsoft Office Suite
• Bachelor's Degree

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $23.00/hr. to $28.00/hr.

Equal Opportunity Employer including Veterans and Individuals with Disabilities