Client Support Analyst (onsite)

Vitaver & Associates, Inc; Houston (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Vitaver & Associates, Inc. seeks a Client Support Analyst to provide post-deal support on-site in Houston, TX. The role focuses on deregulated natural gas and retail energy markets, resolving enrollment and billing inquiries, and ensuring SLA adherence.

The candidate must relocate as needed and be available for a 12-month temporary project. Responsibilities include acting as liaison among clients, brokers, and sales; performing operational research on complex inquiries; managing multiple

Qualifications

• Availability to work 100% on client site in Houston, TX.
• Experience with deregulated Natural Gas and Retail Energy markets (2+ years).
• Experience resolving enrollment, billing, and regulatory inquiries.
• Strong ability to manage multiple priorities within SLA.
• High School Diploma or GED required, bachelor’s degree preferred.

Responsibilities

• Serve as the primary post-deal liaison between Client, brokers, and Sales Team.
• Resolve post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• Conduct operational research to resolve complex inquiries across deregulated markets.
• Handle commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications.
• Engage in process improvement and cross-functional collaboration while updating leadership on deliverables.

Skills

Post-deal support

Operational research

Enrollment/billing inquiries

Early drop notifications

SLA management

Multitasking

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Microsoft Office Suite

Job description

14896 - Client Support Analyst (onsite) - Houston, TX

Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extensions
Work Setting: 100% of the time at the Client's site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Only candidates able to relocate as required should apply to avoid removal from future consideration.
Our client is filling this contract position exclusively through approved staffing partners, so this opportunity is not available by applying directly with the client. If you're interested, we'd be happy to represent you throughout the hiring process.

Required:

• Availability to work 100% of the time at the Client's site in Houston, TX.
• Experience with Post-deal client support in deregulated Natural Gas and Retail Energy markets (2+ years).
• Experience with Operational research and complex inquiry resolution.
• Experience with Commission inquiries, enrollment rejections, and billing resolutions.
• Experience with Early drop notifications and market change communications.
• Experience Managing multiple priorities while adhering to Service Level Agreements (SLA).
• High School Diploma / GED.

Preferred:

• Financial Analysis experience.
• Experience with Microsoft Office Suite.
• Bachelor's Degree.

Responsibilities:

• Serve as the primary post-deal liaison between the Client, brokers, and the Sales Team.
• Resolve post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• Conduct thorough operational research to resolve complex inquiries across deregulated markets.
• Handle commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications.
• Engage in process improvement and cross-functional collaboration while communicating deliverables and status updates to leadership.
• Monitor and track SLA compliance across assigned accounts, escalating at-risk inquiries to leadership before deadlines are missed.
• Maintain accurate case documentation and inquiry logs to support audit trails, trend analysis, and reporting on recurring issue types.

Why apply?

• Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company;
• Work with a great team of professionals and learn newest technologies and approaches;
• Enjoy our Client’s wonderful campus with top-notch facilities for work and recreation;
• Benefit from multiple projects extensions;
• Receive support and advice from Vitaver consultants who are already working at our Client’s site;
• Get extra cash by participating in Vitaver Successful Completion Bonus Program;
• Always get paid in full and on time.