Customer Support Agent (Fully Remote)

Chapters; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Fully remote work

18 days paid vacation

Unlimited sick leave

Medical insurance

Flexible shifts

Bonuses for KPIs

Job summary

Chapters is a multi-product tech company focused on solving everyday problems. Join a fully remote customer support team serving users worldwide, including Ukraine and beyond, with flexible shifts and KPI-based bonuses.

You will resolve inquiries, communicate clearly in writing and speech, and escalate issues to improve our products. The role requires strong English, resilience under pressure, and a customer-first mindset, with night shifts a few times each month.

Qualifications

• Upper-Intermediate/Advanced English (B2+)
• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM
• Strong communication, stress resilience, and a customer-oriented mindset

Responsibilities

• Resolve user inquiries and issues efficiently.
• Communicate with users in writing and verbally, ensuring a positive experience.
• Escalate issues to relevant teams to drive product improvements.

Skills

English (B2+)

Night shift readiness

Customer service

Job description

• Resolve user inquiries and issues efficiently.
• Communicate with users in writing and verbally, ensuring a positive experience.
• Escalate issues to relevant teams to drive product improvements.

What Makes You a Perfect Fit?

• Upper-Intermediate/Advanced English (B2+) in both spoken and written form.
• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.
• Strong communication, stress resilience, and a customer-oriented mindset.

What We Offer:

• Fully remote work format from anywhere in Ukraine or worldwide.
• 18 days of paid vacation, unlimited sick leave, and medical insurance.
• Flexible shifts, guaranteed breaks, and bonuses for achieving goals and KPIs.

Chapters

Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.