Customer Support Specialist

Liven; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Vacation days

Sick leave

Medical insurance

Flexible shifts

One-hour breaks

Bonuses for KPIs

Job summary

Liven, a global wellbeing company, is seeking a Customer Support Specialist to help users worldwide via tickets and calls. This fully remote role emphasizes English fluency and empathetic communication.

You will work night shifts occasionally, adapt to new processes, and contribute to product improvements by escalating issues. Benefits include paid vacation, unlimited sick leave, medical insurance, and flexible scheduling.

Qualifications

• Upper-Intermediate / Advanced English (B2+), both spoken and written.
• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.
• Ability to quickly adapt and learn new processes.
• Stress resilience.
• Strong communication skills, including the ability to handle user objections.
• Empathy and a customer‑oriented mindset.
• Interest in emotional and behavioral well‑being topics.
• Readiness for long‑term cooperation.

Responsibilities

• Help resolve user inquiries and issues.
• Communicate with users both in writing through support tickets and verbally via calls.
• Interact with English-speaking users from all over the world.
• Contribute to product improvement by escalating issues to the relevant teams.

Skills

English (B2+)

Communication

Empathy

Stress resilience

Job description

Hi! We are Liven. We develop a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors on their personal journey.

Inside our ecosystem:

• Self-discovery companion — an app that helps 2.5M users build a deeper relationship with themselves. It’s a space for self‑exploration through AI coaching, mood trackers, sound practices, and bite‑size learning.
• Online Coaching — sessions with certified experts to navigate complex life situations.
• Supplements — for physical recovery and bodily support.

Liven is a company for the curious. We are driven by curiosity — an inner need to ask questions, dig deeper, and never stop in the face of the unknown. We are passionate about creating products and solutions that truly help. Our entire culture of experimentation exists to find better ways to support and guide people on their self‑discovery journey.

If you are inspired by the idea of changing users’ lives, we’d love to get to know you!

As a Customer Support Specialist , you will:

• Help resolve user inquiries and issues;
• Communicate with users both in writing through support tickets and verbally via calls;
• Interact with English‑speaking users from all over the world;
• Contribute to product improvement by escalating issues to the relevant teams.

What is important for us:

• Upper‑Intermediate / Advanced English (B2+), both spoken and written;
• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM;
• Ability to quickly adapt and learn new processes;
• Stress resilience;
• Strong communication skills, including the ability to handle user objections;
• Empathy and a customer‑oriented mindset;
• Interest in emotional and behavioral well‑being topics;
• Readiness for long‑term cooperation.

What we offer:

• Fully remote work format. You can work from anywhere in Ukraine or worldwide;
• 18 days of paid vacation per year;
• Unlimited sick leave with a doctor’s certificate;
• Medical insurance;
• Flexible shift‑based work schedule;
• Guaranteed 1‑hour breaks during every shift;
• Bonuses for achieving goals and KPIs.

Still on Day 1: A Constant Expedition

We’ve reached a scale we’re proud of, but inside, we keep the “Day 1” spirit — constantly asking questions, testing hypotheses, and adapting to new contexts. If you are driven by new challenges and want to empower the team with your vision, let’s connect.

Fuel your curiosity at Liven