Customer Support Agent

Kleos Space; United States; A distancia; USD 36.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote (CET)

5-day work week

Professional development support

English lessons

Sports activity compensation

Telemedicine

Corporate library

Descripción de la vacante

Kleos Space is seeking a Customer Support Agent to be a primary contact for users, handling requests through HubSpot and guiding customers with clear, empathetic communication.

Ideal candidates have at least 1 year in customer support, strong English (B2) and Russian skills, and a proactive approach to problem-solving. This is a fully remote role within CET hours, with a 5-day work week and opportunities for professional development.

Formación

• At least 1 year of customer support experience.
• Clear, respectful, and empathetic communication.
• Ability to explain complex topics in simple terms.
• Adapt communication style to different customers.
• Proactive problem-solving and ability to find answers independently.
• Genuine interest in the product and depth of understanding.
• English at B2 level.
• Fluency in Russian.
• Candidates based in Europe, Armenia, or Georgia.

Responsabilidades

• Handle incoming B2B and B2C customer requests through HubSpot.
• Help users navigate the product, find solutions, and explain things clearly.
• Work with Product and Development to clarify information and resolve complex cases.
• Share user feedback and contribute to product improvements.
• Maintain and improve the knowledge base.

Conocimientos

Customer support

Communication

Empathy

Problem-solving

Clarity

English B2

Russian

Herramientas

HubSpot

Descripción del empleo

Kleos is a platform that makes it easy for companies to work with and pay contractors across borders. We simplify the process by removing bureaucratic barriers, allowing companies to make payments and individuals to receive compensation in their preferred currency and payment system, without the need for traditional employment contracts.

We're looking for a Customer Support Agent to be one of the main points of contact for our users. We're looking for someone proactive, communicative, and empathetic who genuinely enjoys helping people and finding solutions.

What You'll Do

• Handle incoming B2B and B2C customer requests through HubSpot.

• Help users navigate the product, find solutions, and explain things in a clear and simple way.

• Work closely with other teams (Product, Development, etc.) to clarify information and resolve more complex cases.

• Share user feedback and contribute to improving the overall product experience.

• Maintain and improve our knowledge base.

What We're Looking For

• At least 1 year of experience in customer support.

• Strong communication skills, with the ability to communicate clearly, respectfully, and with empathy.

• Ability to connect with different users and explain complex topics in simple terms.

• Ability to adapt your communication style and approach to different customers and their needs.

• A proactive approach to problem-solving and the ability to find answers independently.

• Genuine interest in the product and willingness to understand how it works in depth.

• English at B2 level.

• Fluency in Russian.

• We're considering candidates based in Europe, Armenia, or Georgia.

What We Offer

• Fully remote work within the CET time zone.

• A 5-day work week.

• A supportive team that values open communication and collaboration.

• The opportunity to directly influence the product through user feedback.

• Voluntary health insurance or telemedicine.

• Compensation for professional development, including external courses, training, conferences, and webinars.

• English lessons with a professional teacher from day one.

• Compensation for sports activities (gym, swimming, group classes, etc.).

• Financial support during important family events or challenging times.

• Access to our corporate library.