Support Agent (Freelance, Morning Shifts) (Fully Remote)

Boosta; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Fully remote

Job summary

Boosta is a holding tech company that creates, develops, and invests in digital businesses with global potential. We collaborate with over 800 specialists worldwide and millions of users rely on our products and services.

Boosta is hiring a freelance remote Customer Support Specialist to handle email inquiries, maintain First Response Time and CSAT targets, and assist with refunds. This role offers a flexible schedule and a chance to work with a global team, across a startup environment that

Qualifications

• 3 months to 1+ year of customer or technical support experience.
• B1+ to B2+ English and strong written communication.
• Empathetic, stress-resistant, and detail-oriented.
• Freelance role, fully remote from Europe or Ukraine.
• 2/2 shift from 06:00 to 18:00.

Responsibilities

• Handle incoming user requests via email and be the voice of the company.
• Meet team and individual metrics such as First Response Time and CSAT.
• Escalate complex requests and process refunds through payment systems.

Skills

English proficiency

Customer support

Written communication

Empathy

Attention to detail

Stress resistance

Job description

• Handle incoming user requests via email and be the voice of the company.
• Meet team and individual metrics such as First Response Time and CSAT.
• Escalate complex requests and process refunds through payment systems.

You are our perfect match if:

• You have B1+ to B2+ English and strong written communication.
• You bring 3 months to 1+ year of customer or technical support experience.
• You are empathetic, stress-resistant, and detail-oriented.
• Work a 2/2 shift from 06:00 to 18:00.
• This is a freelance role, fully remote from Europe or Ukraine.

Our culture:

• We collaborate with over 800 specialists worldwide.
• We thrive in a fast-paced startup environment and value feedback.

Boosta

Boosta is a holding tech company that creates, develops, and invests in digital businesses with global potential. We collaborate with over 800 specialists worldwide and millions of users use our products and services.