Customer Service Specialists

Lifted, an Upwork Company™; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Lifted, an Upwork Company, seeks Bilingual Customer Service Specialists fluent in Russian and/or Ukrainian and English to support an international customer base. You will provide professional, courteous service, resolve inquiries promptly, and maintain high standards of satisfaction while adhering to company policies and data security guidelines.

This fully remote role requires 100% attendance, strong punctuality, and the ability to work any shift based on business needs.

Qualifications

• Fluent in Russian and/or Ukrainian and English.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-focused and professional approach.
• 100% attendance and punctuality required.
• Must complete training and certifications.
• Quiet, reliable remote workspace with stable internet.
• Company-compliant device with webcam and microphone.
• Capable of meeting performance targets (CSAT, QA, CPH, occupancy, punctuality).

Responsibilities

• Provide professional customer support in Russian/Ukrainian and English.
• Assist customers with inquiries and provide timely resolutions.
• Maintain high standards of satisfaction, productivity, and punctuality.
• Follow policies, SOPs, and data security guidelines.
• Participate in required training, quizzes, and live certification exams.
• Proactively apply feedback and continuously improve performance.

Skills

Russian language

Ukrainian language

English language

Verbal communication

Written communication

Job description

Описание:

An enterprise client is seeking Bilingual Customer Service Specialists to support their growing international customer base. The ideal candidate is fluent in Russian and/or Ukrainian and English, with strong communication skills, a professional attitude, commitment to punctuality and delivering high-quality customer experiences.

Задачи:

Provide professional and courteous customer support in Russian and/or Ukrainian and English. Assist customers with inquiries and provide clear, accurate, and timely resolutions. Maintain high standards of customer satisfaction, quality, productivity, and punctuality. Follow company policies, SOPs, and data security/confidentiality guidelines. Participate fully in required training, quizzes, and live certification exams. Proactively apply feedback and continuously improve performance.

Требования:

• Fluent in Russian and/or Ukrainian and English.
• Previous customer service/support experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-focused and professional approach.
• 100% attendance and strong punctuality are required.
• Ability to successfully complete all training and certification requirements.
• Quiet and reliable remote workspace with a stable internet connection.
• Company-compliant Windows or macOS device: Windows 11 Pro, version 25H2 or newer macOS Sequoia/Tahoe or newer Working webcam and microphone.
• Ability to consistently meet performance targets, including CSAT 90.5%+, QA 90%+, CPH 6+, Occupancy 80%+ and Punctuality 95%+.

Additional Information

Fully remote opportunity Must be able to work any shift as determined by business needs