Customer Support Advisor

West Devon Borough Council; United States; Remote; USD 28,000 - 36,000; Part time

Benefits offered by this job

Agile working

Job summary

West Devon Borough Council is recruiting for a 12 month fixed term contract in a busy multi-skilled Contact Centre team handling enquiries across face to face, telephone, social media, webform and web-chat. Regular coverage in Totnes and Tavistock offices; Tavistock Reception is open Tue 9-4.30, Totnes Reception Mon-Fri 9-4.30.

When not covering Reception, agile working is available and working from either office is possible.

Qualifications

• Good communication skills
• Ability to work under pressure
• Team player who enjoys collaborating
• Desire to improve Customer Service

Responsibilities

• Manage and resolve customer issues across voice and text channels
• Support customer empowerment and self-service
• Utilize a single software system to track and manage enquiries
• Cover reception shifts across Totnes and Tavistock offices when needed

Skills

Communication skills

Teamwork

Customer service

Multichannel support

Job description

12 month fixed term contract, 30 - 37 hours per week

This is a great opportunity to join a busy multi-skilled Contact Centre team dealing with enquiries through multiple channels, e.g. face to face, telephone, social media, webform, and web-chat.

We are looking for regular support in both our Totnes and Tavistock offices. At present the Tavistock Reception is open on a Tuesday 9-4.30pm and the Totnes Reception is open Monday-Friday 9-4.30pm. When not covering Reception agile working is standard though working from either office is also available.

Your main duties will be to manage and resolve customer issues through a range of channels (voice and text based) all managed and controlled through a single software system. You will also support and encourage customer empowerment and self-service. We invest in new technology to support you helping customers including; multi-language support, one-way video calls (so you can see what the customer sees), and AI support.

We are open to part time work focused on supporting times of higher demand.

If you have good communication skills, work well under pressure, enjoy working as a team, and always looking to improve Customer Service then this could be the job for you.