Customer Service Specialist - Bristol onsite

Teleperformance SE; United States; Remote; USD 29,000 - 40,000; Full time

Job summary

Teleperformance UK seeks a dedicated customer service specialist for an onsite role at Spectrum House in Central Bristol. You will handle inbound calls, web chat and email, guiding customers through subscriptions and account management with a focus on first-contact resolution and positive customer experiences.

We provide two weeks of classroom training, followed by hands-on support from experienced team members.

Qualifications

• Experience in customer service preferred.
• Strong communication skills.
• Ability to work across multiple channels (phone, web chat, email).

Responsibilities

• Assist customers with online subscription enquiries and account management.
• Provide information and support across channels to a global customer base.
• Troubleshoot issues related to subscriptions, payments, and accounts.

Skills

Communication

Active listening

Problem solving

Customer service

Job description

As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:

You will be the first point of contact to assist customers with their online subscription enquiries and account management.

You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.

Still interested...Great News!! Well here is what a typical day In the office will look like:

You will start your day signing into your systems, making sure you are ready for the day ahead.

You will engage with a variety of customers who have questions regarding their online subscription.

You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.

Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your "A" game at all times.

With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.

The start of your journey with Teleperformance

You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.

Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!

Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?

Are you customer focused with a proactive and self-motivated approach to how you work?

Do you have good technological skills (both on PCs and in using mobile applications?

Values we look for you to have:

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship

If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar!

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.

We have a reputation for our hard work, impressive results, and an incredible work environment, what's not to love?

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.

We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions.

We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen., If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

• Identity check
• Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
• Basic Criminal Records Check
• Employment/Academic History Check - for a period three years leading up to your application.

We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Start Date: 05/10#####6

Salary: £26,227 PA

Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available

Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Sunday

Training Duration: 2 weeks

Could this be the opportunity you have been waiting for?

Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world's most trusted international newspapers?