Customer Service/ Sales Support

Uxbridge Employment; Massachusetts; Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Parking

Benefits package

Job summary

Uxbridge Employment is recruiting a Customer Service and Sales Support Representative in the Uxbridge area. This permanent, full-time role offers hybrid working, a salary of £26,000–£30,000 depending on experience, and a performance-related annual bonus.

You will handle customer enquiries, process orders, and provide day-to-day sales support, working with colleagues and external partners to resolve issues and keep customers informed.

Qualifications

• Previous customer service experience in a commercial environment.
• Strong written and verbal communication skills.
• Ability to write professional customer emails independently.
• Good organisation skills and ability to manage several priorities.
• Good general IT skills and experience using business systems.
• A proactive, helpful and customer-focused approach.
• Previous sales support or order-processing experience would be advantageous.
• Experience working with technical products would be beneficial but is not essential.

Responsibilities

• Respond to customer enquiries by telephone and email.
• Process orders and provide day-to-day sales support.
• Coordinate returns, replacements, refunds and exchanges.
• Investigate customer queries and complaints and work towards resolutions.
• Liaise with colleagues, suppliers and delivery partners to inform customers.
• Maintain accurate customer and order information.
• Prepare clear and professional written correspondence.
• Highlight recurring customer issues and support service improvements.

Skills

Customer service

Communication

Email writing

IT skills

Order processing

Problem solving

Tools

CRM software

Order systems

Job description

Customer Service and Sales Support Representative

Customer Service and Sales Support Representative
Type: Permanent, Full Time
Salary: £26,000 - £30,000 per annum, depending on experience, plus performance-related annual bonus
Location: Uxbridge area
Working Pattern: Monday to Friday, hybrid working

Enjoy helping customers, solving problems and keeping everything running smoothly?

We are recruiting for our client for a Customer Service and Sales Support Representative to join a friendly and supportive business in the Uxbridge area.

This is a varied position combining customer service, order support and day-to-day commercial administration. You will be helping customers throughout the order process, responding to enquiries and working closely with colleagues and external partners to make sure issues are resolved efficiently.

For someone who enjoys building relationships, taking ownership and being part of a close-knit team, this could be an excellent opportunity to develop a long-term career.

• Salary of £26,000 - £30,000, depending on experience
• Performance-related annual bonus
• Hybrid working arrangement
• Supportive and collaborative team environment
• Good company benefits and workplace parking

The Role:

• Responding to customer enquiries by telephone and email
• Processing orders and providing day-to-day sales support
• Coordinating returns, replacements, refunds and exchanges
• Investigating customer queries and complaints and working towards practical resolutions
• Liaising with colleagues, suppliers and delivery partners to keep customers informed
• Maintaining accurate customer and order information
• Preparing clear and professional written correspondence
• Highlighting recurring customer issues and supporting improvements to service

The ideal Customer Service and Sales Support Representative will have:

• Previous customer service experience within a commercial environment
• Strong written and verbal communication skills
• The ability to write professional customer emails independently
• Good organisation skills and confidence managing several priorities
• Good general IT skills and experience using business systems
• A proactive, helpful and customer-focused approach
• Previous sales support or order-processing experience would be advantageous
• Experience working with technical products would be beneficial but is not essential

This role would suit someone who takes pride in providing excellent service and enjoys working in a varied position where they can build relationships, solve problems and contribute to the wider team.

Boundary House Cricket Field Road Uxbridge UB8 1QG
Please note: all registrations are by appointment only as we do not operate a walk-in service.

Keywords for this role may include: Customer Service Representative, Customer Service Advisor, Sales Support, Sales Administrator, Order Processing, Customer Support, Uxbridge jobs