Revenues and Benefits Senior Customer Service Advisor

Civic Recruitment Limited; Enfield (CT); On-site; USD 43,000 - 47,000; Full time

Job summary

Civic Recruitment Limited is seeking a Revenues and Benefits Senior Customer Service Advisor for a 2-month contract with a local authority in Enfield, UK. The role focuses on delivering expert guidance on Council Tax, Council Tax Support and Housing Benefits via phone and webchat.

You will handle inquiries at first contact, promote self-service, identify vulnerable residents, and maintain high standards of service. Hours: 35 per week.

Qualifications

• Proven experience in a customer-facing contact centre or service setting.
• Familiarity with Council Tax, Council Tax Support or Housing Benefits.
• GCSEs in English and Mathematics.
• Excellent written and verbal English communication.

Responsibilities

• Deliver frontline customer service via telephone, webchat, and digital channels.
• Strive for resolution of inquiries at the first point of contact.
• Assist customers in accessing council services and online self-service tools.
• Identify and support vulnerable customers needing additional assistance.
• Uphold high standards of customer satisfaction and service quality.

Skills

Customer service

Communication

Council Tax knowledge

Local government experience

English proficiency

Education

GCSE English and Mathematics

Job description

Revenues and Benefits Senior Customer Service Advisor

Enfield, United Kingdom | Posted on 10/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

2-month contract with a local authority

Summary

• The Customer Services Revenue & Benefits Agent plays a crucial role in delivering exceptional front-line customer service through telephony and webchat channels. This position involves providing expert advice and support on Council Tax, Council Tax Support, and Housing Benefits inquiries. The primary focus is on resolving customer issues at the initial point of contact, encouraging self-service where feasible, and ensuring that residents receive clear, accurate, and professional guidance regarding council services and entitlements. This is a 2-month contract with a local authority, offering a rate of £23.77/hr under an umbrella arrangement.

Responsibilities

• Deliver outstanding customer service via telephone, webchat, and digital communication platforms.
• Strive for resolution of inquiries at the first point of contact.
• Assist customers in accessing council services and utilizing online self-service tools.
• Identify and support vulnerable customers or those needing additional assistance.
• Uphold high standards of customer satisfaction and service quality.

Requirements

• Proven experience in a customer-facing contact center or customer service setting.
• Familiarity with handling inquiries related to Council Tax, Council Tax Support, or Housing Benefits.
• Background in working within a Local Government environment.
• Competence in managing complex customer inquiries and resolving complaints.
• GCSEs (or equivalent) in English and Mathematics.
• Evidence of ongoing professional development in customer service, revenues, benefits, or related fields.
• Excellent written and verbal communication skills in English.

Additional Information

• Working hours: 35 hours per week