Multi-Channel Support Advisor (Flexible Hours)

West Devon Borough Council; United States; Remote; USD 28,000 - 36,000; Part time

Benefits offered by this job

Agile working

Job summary

West Devon Borough Council is recruiting for a 12 month fixed term contract in a busy multi-skilled Contact Centre team handling enquiries across face to face, telephone, social media, webform and web-chat. Regular coverage in Totnes and Tavistock offices; Tavistock Reception is open Tue 9-4.30, Totnes Reception Mon-Fri 9-4.30.

When not covering Reception, agile working is available and working from either office is possible.

Qualifications

• Good communication skills
• Ability to work under pressure
• Team player who enjoys collaborating
• Desire to improve Customer Service

Responsibilities

• Manage and resolve customer issues across voice and text channels
• Support customer empowerment and self-service
• Utilize a single software system to track and manage enquiries
• Cover reception shifts across Totnes and Tavistock offices when needed

Skills

Communication skills

Teamwork

Customer service

Multichannel support

Job description

West Devon Borough Council is recruiting for a 12 month fixed term contract in a busy multi-skilled Contact Centre team handling enquiries across face to face, telephone, social media, webform and web-chat. Regular coverage in Totnes and Tavistock offices; Tavistock Reception is open Tue 9-4.30, Totnes Reception Mon-Fri 9-4.30.

When not covering Reception, agile working is available and working from either office is possible.