Customer Support & Administration Specialist

Adrian; Adrian (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K

Medical / Health Savings Account

Dental

Employee Assistance

Teladoc

Group Life

Short / Long Term Disability

Health & Wellness Programs

Vision

Voluntary Benefits include CriticalIll

Accident Insurance

Hospital Indemnity

Paid Time Off

Paid Holidays

Job summary

DISTYLL Graphic Solutions is seeking a Customer Support Specialist to process orders, handle inquiries, and provide administrative support across departments. The role emphasizes accurate documentation, timely communication, and collaboration with project teams to improve service delivery.

You will contribute to resolving payment issues, maintaining care records, and ensuring a high level of customer satisfaction in a fast-paced environment.

Qualifications

• Proficiency in Microsoft Office applications (Word, Excel, Email, Calendar).
• Excellent written and verbal communication skills.
• Able to process orders accurately and on time.
• Experience with accounts receivable is a plus.

Responsibilities

• Accurately and efficiently process customer orders, ensuring timely fulfillment and delivery
• Provide administrative support to various departments, including data entry, file management, and document preparation
• Assist in researching payment issues, pulling documentation records and working with the customer's accounting team to find resolution
• Offer administrative support to the accident management team, including documentation and communication with relevant parties
• Monitor and respond to incoming emails and inquiries related to orders, ensuring prompt and effective communication and escalation to the appropriate account coordinator
• Collaborate with project teams by assisting in organizing and documenting project-related activities
• Be open to learning and assisting in different areas of the company as needed, demonstrating flexibility and adaptability
• Create and update customer care records, ensuring thorough documentation and resolution tracking
• Answer incoming phone calls professionally, address customer inquiries, and provide excellent customer service to enhance overall satisfaction

Skills

Customer service

Communication

Data entry

Microsoft Office

Accounts receivable

Education

High School Diploma / GED

Administrative or customer support training

Tools

Microsoft Office

Job description

DISTYLL Graphic Solutions is seeking a Customer Support Specialist to process orders, handle inquiries, and provide administrative support across departments. The role emphasizes accurate documentation, timely communication, and collaboration with project teams to improve service delivery.

You will contribute to resolving payment issues, maintaining care records, and ensuring a high level of customer satisfaction in a fast-paced environment.