Customer Support & Admin Specialist for Growth & Impact

DISTYLL Graphic Solutions; Adrian (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K

Medical / Health Savings Account

Employee Assistance

Group Life

Short / Long Term Disability

Health & Wellness Programs

Vision

Voluntary Benefits include CriticalIll

Accident Insurance

Hospital Indemnity

Paid Time Off

Paid Holidays

Job summary

DISTYLL Graphic Solutions is seeking a Customer Support Specialist to accurately process customer orders, provide administrative support to multiple departments, and assist with research and resolution of payment issues.

The role involves handling emails, phone inquiries, updating customer care records, coordinating with project teams, and learning different areas of the business while ensuring excellent service and timely fulfillment.

Qualifications

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Email, and Calendar applications).
• Previous accounts receivable experience is a plus.

Responsibilities

• Accurately and efficiently process customer orders, ensuring timely fulfillment and delivery.
• Provide administrative support to various departments, including data entry, file management, and document preparation.
• Assist in researching payment issues, pulling documentation records and working with the customer's accounting team to find resolution.
• Offer administrative support to the accident management team, including documentation and communication with relevant parties.
• Monitor and respond to incoming emails and inquiries related to orders, ensuring prompt and effective communication and escalation to the appropriate account coordinator.
• Collaborate with project teams by assisting in organizing and documenting project-related activities.
• Be open to learning and assisting in different areas of the company as needed, demonstrating flexibility and adaptability.
• Create and update customer care records, ensuring thorough documentation and resolution tracking.
• Answer incoming phone calls professionally, address customer inquiries, and provide excellent customer service to enhance overall satisfaction.

Skills

Excellent communication

Microsoft Office

Education

High School Diploma / GED

Job description

DISTYLL Graphic Solutions is seeking a Customer Support Specialist to accurately process customer orders, provide administrative support to multiple departments, and assist with research and resolution of payment issues.

The role involves handling emails, phone inquiries, updating customer care records, coordinating with project teams, and learning different areas of the business while ensuring excellent service and timely fulfillment.