Customer Success & Order Specialist

Adrian; Adrian (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K

Medical / Health Savings Account

Dental

Employee Assistance

Teladoc

Group Life

Short / Long Term Disability

Health & Wellness Programs

Vision

Critical Illness Insurance

Hospital Indemnity

Paid Time Off

Paid Holidays

Job summary

DISTYLL Graphic Solutions is seeking an Account Coordinator in Adrian, MI. The role focuses on being the main liaison with customers, entering quotes and orders, and coordinating with sales, operations, and logistics to ensure timely delivery.

The ideal candidate has 3–5 years in customer service or account support, and is proficient with Microsoft Office; CRM/ERP experience is a plus. The position offers growth potential and a stable benefits package.

Qualifications

• Associate's or Bachelor's degree in Business, Marketing, or related field preferred.
• 3-5 years of experience in customer service, sales support, or account management.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM or ERP systems is a plus.

Responsibilities

• Act as the primary point of contact for day-to-day customer communication.
• Enter and manage customer quotes/orders accurately in the system, ensuring timely processing and delivery.
• Prepare and submit customer quotes based on pricing guidelines and product availability.
• Monitor and communicate order status updates to customers proactively.
• Collaborate with internal teams (sales, operations, and logistics) to ensure smooth order fulfillment.
• Maintain accurate records of customer interactions, orders, and correspondence.
• Assist Sales Representatives and Account Managers with account-related tasks and follow-ups.
• Support resolution of customer inquiries, issues, and complaints in a timely and professional manner.

Skills

Customer service

Communication

Sales support

Account management

Education

Associate's or Bachelor's degree in Business, Marketing, or related field

Tools

CRM systems

ERP systems

Job description

DISTYLL Graphic Solutions is seeking an Account Coordinator in Adrian, MI. The role focuses on being the main liaison with customers, entering quotes and orders, and coordinating with sales, operations, and logistics to ensure timely delivery.

The ideal candidate has 3–5 years in customer service or account support, and is proficient with Microsoft Office; CRM/ERP experience is a plus. The position offers growth potential and a stable benefits package.