Customer Support Specialist

DISTYLL Graphic Solutions; Adrian (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K

Medical / Health Savings Account

Employee Assistance

Group Life

Short / Long Term Disability

Health & Wellness Programs

Vision

Voluntary Benefits include CriticalIll

Accident Insurance

Hospital Indemnity

Paid Time Off

Paid Holidays

Job summary

DISTYLL Graphic Solutions is seeking a Customer Support Specialist to accurately process customer orders, provide administrative support to multiple departments, and assist with research and resolution of payment issues.

The role involves handling emails, phone inquiries, updating customer care records, coordinating with project teams, and learning different areas of the business while ensuring excellent service and timely fulfillment.

Qualifications

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Email, and Calendar applications).
• Previous accounts receivable experience is a plus.

Responsibilities

• Accurately and efficiently process customer orders, ensuring timely fulfillment and delivery.
• Provide administrative support to various departments, including data entry, file management, and document preparation.
• Assist in researching payment issues, pulling documentation records and working with the customer's accounting team to find resolution.
• Offer administrative support to the accident management team, including documentation and communication with relevant parties.
• Monitor and respond to incoming emails and inquiries related to orders, ensuring prompt and effective communication and escalation to the appropriate account coordinator.
• Collaborate with project teams by assisting in organizing and documenting project-related activities.
• Be open to learning and assisting in different areas of the company as needed, demonstrating flexibility and adaptability.
• Create and update customer care records, ensuring thorough documentation and resolution tracking.
• Answer incoming phone calls professionally, address customer inquiries, and provide excellent customer service to enhance overall satisfaction.

Skills

Excellent communication

Microsoft Office

Education

High School Diploma / GED

Job description

DISTYLL Graphic Solutions offers graphic management solutions for companies who operate vehicle fleets. Our end-to-end services include concept and design development, engineering, manufacturing, installation and program management. Our team shares a common focus placing the needs of our clients at the center of everything we do. We are a team of highly motivated individuals who enjoy the challenge of continuous innovation and problem solving.

We pride ourselves on respect, contribution, stability, and compensation to foster a long-lasting relationship that puts DISTYLL Graphics on the market as an employer of choice. As a premier employer, our employees are offered a robust benefits package that is constantly benchmarked to ensure we can attract and retain top talent. We value the dedication and innovation of all employees; we promote daily collaboration to ensure we are providing employees the opportunity to share ideas that will provide the best solutions and products for our customers.

Our goal is to partner with self-motivated and driven individuals and foster a relationship of continuous improvement.

We are currently seeking a Customer Support Specailist.

A successful candidate will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Accurately and efficiently process customer orders, ensuring timely fulfillment and delivery
• Provide administrative support to various departments, including data entry, file management, and document preparation
• Assist in researching payment issues, pulling documentation records and working with the customer's accounting team to find resolution
• Offer administrative support to the accident management team, including documentation and communication with relevant parties
• Monitor and respond to incoming emails and inquiries related to orders, ensuring prompt and effective communication and escalation to the appropriate account coordinator
• Collaborate with project teams by assisting in organizing and documenting project-related activities
• Be open to learning and assisting in different areas of the company as needed, demonstrating flexibility and adaptability
• Create and update customer care records, ensuring thorough documentation and resolution tracking
• Answer incoming phone calls professionally, address customer inquiries, and provide excellent customer service to enhance overall satisfaction

Education & Requirements:

• High School Diploma / GED preferred
• Additional education or training in administrative or customer support is a plus
• Proficiency in Microsoft Office (Word, Excel, Email, and Calendar applications)
• Previous accounts receivable experience is a plus
• Excellent written and verbal communication skills
• Must meet and maintain all requirements to be a 'Driver' as defined in Adrian Steel Fleet Corporate Driving Policy
• Valid driver's license
• Acceptable driving record (Adrian Steel authorized)

Benefits Offered:

• 401K
• Medical / Health Savings Account
• Employee Assistance
• Group Life
• Short / Long Term Disability
• Health & Wellness Programs
• Vision
• Voluntary Benefits include Critical Illness, Accident Insurance, and Hospital Indemnity
• Paid Time Off
• Paid Holidays

We are committed to fostering a safe work environment-one that celebrates diversity, offers equal opportunities and where all employees feel secure, involved, valued, and respected. We do not tolerate discrimination, unlawful harassment, hate-related behavior, or threats of workplace violence.

Each of us must make a personal commitment to these principles every day-whenever we interact with our fellow employees and our customers.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.