Customer Supply Chain Coordinator

NeoWork; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Paid Time Off and holidays

HMO coverage

Gym allowance

Extra holiday pay

Long-term career opportunities with a–

Job summary

NeoWork is seeking a detail-oriented Customer Supply Chain Coordinator in the United States to support order management, customer communications, carrier coordination, and supply chain operations. This high-volume role requires strong written English, meticulous data entry, and the ability to navigate multiple portals and ERP systems while collaborating with customers, carriers, and warehouse partners.

Responsibilities include providing order status updates, validating transmissions to partners,

Qualifications

• Experience in logistics, supply chain, order management, or coordination.
• High-volume email communication experience.
• Strong written and verbal English.
• Excellent data entry and order accuracy.
• Ability to work across multiple web portals.

Responsibilities

• Provide order status updates and delivery ETAs to customers and carriers.
• Validate orders transmitted to transportation and warehouse partners.
• Enter orders into multiple systems accurately.
• Monitor purchase orders, delivery dates, and carrier assignments.
• Coordinate with customers, carriers, warehouses, and internal teams to resolve issues.
• Maintain clear, timely, and professional email communications.
• Navigate multiple portals to track and update orders.
• Ensure accurate order and shipment information across platforms.
• Fluent written and spoken English.
• Strong data entry and order accuracy.
• Work full-time during Chicago Time Zone hours.

Skills

Attention to detail

Written English proficiency

Email communication

Multitasking across systems

Data entry accuracy

Tools

NetSuite

Job description

We are looking for a detail-oriented Customer Supply Chain Coordinator to support order management, customer communication, carrier coordination, and supply chain operations.

This is a high-volume role that requires strong written English, excellent attention to detail, and the ability to manage multiple systems and portals at the same time. The ideal candidate is comfortable working with purchase orders, delivery timelines, carrier assignments, and warehouse partners while maintaining clear and timely communication.

Key Responsibilities

• Provide order status updates and delivery ETAs to customers and carrier contacts.
• Validate that orders are transmitted correctly to transportation and warehouse partners.
• Enter manual, sample, and other orders accurately into the appropriate systems.
• Monitor purchase orders, delivery dates, carrier assignments, and order details.
• Coordinate with customers, carriers, warehouse partners, and internal teams to resolve order-related issues.
• Manage a high volume of emails and provide clear, professional, and timely responses.
• Navigate multiple web portals and systems simultaneously to track and update orders.
• Maintain accurate order and shipment information across relevant platforms.
• Fluent written and spoken English.
• Strong written and professional email communication skills.
• Previous logistics, supply chain, order management, or coordination experience.
• Highly organized and detail-oriented.
• Comfortable handling high-volume email communication.
• Strong data entry and order accuracy skills.
• Comfortable working across multiple web-based portals and systems.
• Able to work full-time during Chicago Time Zone (CDT/CST) hours.

Nice to Have

• Experience with NetSuite or similar ERP systems.
• Experience working with carrier and warehouse portals.
• Retail vendor portal experience.
• Consumer Packaged Goods (CPG) experience.
• Experience in transportation, distribution, fulfillment, or supply chain operations.
• Remote work setup

Benefits

• Competitive compensation
• Paid Time Off and holidays
• HMO coverage
• Gym allowance
• Extra holiday pay
• Long-term career opportunities with a growing global team