Supply Chain Coordinator

SustainableHR PEO & Recruiting; Madison (WI); On-site; USD 58,000 - 73,000; Full time

Job summary

SustainableHR PEO & Recruiting is seeking a Supply Chain Coordinator to support purchasing operations and client relationships. The role balances procurement tasks and customer service, ensuring premium imported products move smoothly from international vendors to clients.

The ideal candidate will manage purchase orders, coordinate shipments domestically and internationally, and provide proactive updates to clients and internal teams, delivering a polished experience.

Qualifications

• Three or more years in supply chain, purchasing, procurement, logistics, or order management.
• Experience managing purchase orders, customer orders, shipments, or vendor relationships.
• Strong customer service and professional communication skills.
• Exceptional attention to detail and ability to manage multiple orders and deadlines.
• Problem-solving and calm response to delays or issues.
• Proficiency with Microsoft Excel, including formulas and reporting.
• Experience with Salesforce or another CRM/ERP/order-management system.

Responsibilities

• Create and manage purchase orders from initial entry through final delivery.
• Coordinate with domestic and international vendors on pricing, availability, timelines, and status.
• Monitor inbound shipments and coordinate with freight carriers and logistics partners.
• Verify product specs, quantities, pricing, shipping docs, and delivery details.
• Track open orders and proactively identify delays or fulfillment risks.
• Maintain purchasing, shipment, and vendor data in internal systems.
• Assist with inventory planning and vendor coordination.
• Research and resolve damaged shipments, missing items, or pricing discrepancies.
• Provide proactive order updates and support to clients and internal teams.

Skills

Supply chain coordination

Customer service

Vendor relationships

Attention to detail

Problem solving

Communication

Team collaboration

Tools

Microsoft Excel

Salesforce

ERP systems

Job description

Salary Range: $57,500–$72,500 annually, based on experience

About the Role

Our client is seeking a highly organized and service-oriented Supply Chain Coordinator to support both purchasing operations and customer relationships. This role is approximately equal parts supply chain coordination and customer service, helping ensure that premium imported products move smoothly from international vendors to clients.

The Supply Chain Coordinator will manage purchase orders, coordinate domestic and international shipments, communicate with vendors and transportation partners, and keep clients informed throughout the order and delivery process.

This is an excellent opportunity for someone who enjoys solving logistical challenges while providing a polished, responsive customer experience. The ideal candidate is organized, detail-oriented, comfortable managing multiple orders and deadlines, and confident communicating with clients, vendors, and internal teams.

What You’ll Do

Supply Chain and Purchasing

• Create and manage purchase orders from initial entry through final delivery.
• Coordinate with domestic and international vendors regarding pricing, product availability, production timelines, and order status.
• Monitor inbound shipments and work with freight carriers, trucking companies, and other logistics partners to coordinate deliveries.
• Verify product specifications, quantities, pricing, shipping documentation, and delivery details.
• Track open orders and proactively identify potential delays, discrepancies, or fulfillment risks.
• Maintain accurate purchasing, shipment, and vendor information within internal systems.
• Assist with inventory planning, purchasing decisions, and vendor coordination.
• Research and resolve damaged shipments, missing items, pricing discrepancies, and other order-related issues.

Customer Service and Order Support

• Serve as a primary point of contact for clients regarding product availability, order status, lead times, shipping, and delivery expectations.
• Provide a high level of personalized service through proactive and professional communication.
• Process customer orders accurately and ensure specifications, pricing, and delivery instructions are properly documented.
• Coordinate with sales, purchasing, vendors, and logistics partners to keep orders moving efficiently.
• Communicate delays or changes clearly and work toward practical solutions that minimize client disruption.
• Respond to customer questions by phone and email in a timely and professional manner.
• Build strong client relationships by providing dependable follow-through and attention to detail.
• Support the internal sales team with order updates, product information, and customer-related needs.

Reporting and Process Improvement

• Maintain accurate order, customer, vendor, and shipment data across Salesforce and internal business systems.
• Use Excel and reporting tools to monitor purchase orders, lead times, delivery performance, and order activity.
• Identify opportunities to improve purchasing, communication, order tracking, and fulfillment processes.
• Assist with reconciliations, reporting, and operational analysis as needed.

What We’re Looking For

Required Qualifications

• Three or more years of experience in supply chain, purchasing, procurement, logistics, order management, customer service, sales support, or a related role.
• Experience managing purchase orders, customer orders, shipments, or vendor relationships.
• Strong customer service and professional communication skills.
• Exceptional attention to detail and the ability to manage multiple orders, priorities, and deadlines.
• Strong problem-solving skills and the ability to respond calmly when orders or deliveries do not go as planned.
• Proficiency with Microsoft Excel, including sorting, filtering, formulas, and reporting.
• Experience using Salesforce or another CRM, ERP, or order-management system.
• Ability to collaborate effectively with clients, vendors, transportation partners, sales teams, and internal departments.

Preferred Qualifications

• Experience coordinating international purchasing, imports, freight, or trucking.
• Background working with premium products, design-focused businesses, showrooms, or consultative sales organizations.
• Familiarity with inventory planning, forecasting, vendor management, or purchasing strategy.
• Experience working with products that have detailed specifications, extended lead times, or customized orders.
• Advanced Excel skills, including PivotTables and XLOOKUP or VLOOKUP.

Why This Role Stands Out

• Balanced responsibilities across purchasing, supply chain coordination, and customer service.
• Meaningful ownership of the order process from purchase through delivery.
• Regular interaction with clients, vendors, sales professionals, and logistics partners.
• Professional and collaborative working environment.
• Opportunity to improve processes and directly influence the customer experience.
• Exposure to international vendors and a sophisticated, design-oriented product line.

What Success Looks Like

• Purchase orders and customer orders are entered and managed accurately.
• Vendors and logistics partners receive clear, timely communication.
• Potential delays and order issues are identified before they affect clients.
• Customers receive proactive updates and responsive support.
• Shipments and deliveries are coordinated efficiently.
• Order records and reporting remain accurate and current.
• Supply chain and customer-service processes continue to become more efficient.