Customer Success Team Lead - Growth & Retention

Accruent; Pittsburgh (Allegheny County); On-site; USD 106,000 - 177,000; Full time

Benefits offered by this job

Bonus eligibility

Competitive salary range

Job summary

Accruent is seeking a Manager, Customer Success in Pittsburgh, PA, responsible for leading a team of Customer Success Managers. The role focuses on delivering customer outcomes, improving adoption of products, and managing retention and renewal objectives.

The successful candidate will ensure operational excellence, support customer escalations, and promote a customer-centric approach. Applicants should have a background in customer success and experience in managing teams.

Qualifications

• Minimum of 5 years in Customer Success, Account Management, or related role.
• Minimum of 5 years in people management or team leadership.
• Strong written, verbal, and interpersonal communication skills.

Responsibilities

• Lead, coach, and develop Customer Success Managers.
• Ensure execution of Customer Success engagement model.
• Monitor key performance indicators related to customer health and retention.

Skills

Customer Success Management

Team Leadership

Verbal Communication

CRM Experience

Continuous Improvement

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Accruent is seeking a Manager, Customer Success in Pittsburgh, PA, responsible for leading a team of Customer Success Managers. The role focuses on delivering customer outcomes, improving adoption of products, and managing retention and renewal objectives.

The successful candidate will ensure operational excellence, support customer escalations, and promote a customer-centric approach. Applicants should have a background in customer success and experience in managing teams.