Customer Success Lead - Drive Retention & Growth

The Solutions Group Llc; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

The Solutions Group Llc is seeking a Customer Success Manager based in Ann Arbor, Michigan. This role leads a Customer Success team, focusing on exceptional customer experiences and retention.

Key responsibilities include managing daily operations, developing KPIs, and fostering a customer-centric culture. Preferred candidates will have significant experience in customer-facing leadership roles, strong communication skills, and a deep understanding of best practices.

Qualifications

• At least 2–3 years of managerial or leadership experience in a customer-facing role.
• Minimum of 3 years successfully managing a call center or customer service team.
• Strong leadership and people-management skills.
• Deep understanding of Customer Success methodologies.

Responsibilities

• Lead and manage a team of Customer Success personnel.
• Monitor, evaluate, and hold team accountable to KPIs and quality standards.
• Build and maintain relationships with key customer accounts.
• Track and analyze customer data and metrics for actionable insights.

Skills

Leadership

Communication

Customer Success Best Practices

Time Management

Education

Bachelor's degree preferred

Tools

CRM Systems

Inventory Management Software

Job description

The Solutions Group Llc is seeking a Customer Success Manager based in Ann Arbor, Michigan. This role leads a Customer Success team, focusing on exceptional customer experiences and retention.

Key responsibilities include managing daily operations, developing KPIs, and fostering a customer-centric culture. Preferred candidates will have significant experience in customer-facing leadership roles, strong communication skills, and a deep understanding of best practices.