Customer Success Team Lead: Growth & Renewal

Verint Systems, Inc.; Annapolis (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Verint Systems, Inc. is seeking a Manager of Customer Success in Annapolis, MD to lead a team of Customer Success Managers responsible for adoption, value realization, retention, and expansion across a defined portfolio.

You will own the operating rhythm, renewal readiness, health management, and playbook execution, driving team-level revenue outcomes. You will collaborate with Sales, Product, Marketing, and Professional Services to ensure customers realize measurable value from Verint's

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of people management experience leading customer-facing teams.
• 6+ years in Customer Success, Account Management, or related function.
• Working knowledge of CS platforms (Totango, Gainsight) and CRM systems (Salesforce).
• Proficiency in using data, dashboards, and health scoring to manage portfolios.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers.
• Own the people management lifecycle: hiring, onboarding, performance reviews, development plans.
• Run a consistent team operating rhythm: health reviews, forecast calls, planning sessions.
• Drive renewal readiness and expansion through CSQL pipeline and playbooks.
• Monitor customer health, adoption, and risk indicators; ensure timely check-ins and reviews.
• Collaborate cross-functionally with Sales, Product, Marketing, and Professional Services.

Skills

People management

Customer Success

Account management

Cross-functional

Data analytics

Executive engagement

Education

Bachelor's degree

Tools

Totango

Gainsight

Salesforce

Job description

Verint Systems, Inc. is seeking a Manager of Customer Success in Annapolis, MD to lead a team of Customer Success Managers responsible for adoption, value realization, retention, and expansion across a defined portfolio.

You will own the operating rhythm, renewal readiness, health management, and playbook execution, driving team-level revenue outcomes. You will collaborate with Sales, Product, Marketing, and Professional Services to ensure customers realize measurable value from Verint's