Customer Success Systems Architect (Gainsight)

Curastem; Richmond (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

AvePoint seeks a Customer Success Systems Administrator to partner within our Customer Success technology ecosystem, focusing on Gainsight in Richmond, VA. You will optimize customer lifecycle workflows, drive digital engagement, and enable scalable customer success motions through automation, reporting, and operational excellence.

As the primary Gainsight expert, you will ensure platform stability, govern data integration with Dynamics, uphold best practices, manage the Gainsight PX platform,

Responsibilities

• Serve as Gainsight administrator and subject matter expert; drive platform optimization for stability, governance, and integrations.
• Configure and optimize Gainsight; collaborate with Dynamics and Business Systems to maintain data integrity and integration effectiveness.
• Manage Gainsight PX platform, build in-app guides/banners, track product usage and feature adoption.
• Design and implement automated customer engagement programs using Gainsight Journey Orchestrator.

Job description

AvePoint seeks a Customer Success Systems Administrator to partner within our Customer Success technology ecosystem, focusing on Gainsight in Richmond, VA. You will optimize customer lifecycle workflows, drive digital engagement, and enable scalable customer success motions through automation, reporting, and operational excellence.

As the primary Gainsight expert, you will ensure platform stability, govern data integration with Dynamics, uphold best practices, manage the Gainsight PX platform,