Customer Success Systems Administrator

Curastem; Richmond (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

AvePoint seeks a Customer Success Systems Administrator to partner within our Customer Success technology ecosystem, focusing on Gainsight in Richmond, VA. You will optimize customer lifecycle workflows, drive digital engagement, and enable scalable customer success motions through automation, reporting, and operational excellence.

As the primary Gainsight expert, you will ensure platform stability, govern data integration with Dynamics, uphold best practices, manage the Gainsight PX platform,

Responsibilities

• Serve as Gainsight administrator and subject matter expert; drive platform optimization for stability, governance, and integrations.
• Configure and optimize Gainsight; collaborate with Dynamics and Business Systems to maintain data integrity and integration effectiveness.
• Manage Gainsight PX platform, build in-app guides/banners, track product usage and feature adoption.
• Design and implement automated customer engagement programs using Gainsight Journey Orchestrator.

Job description

AvePointCustomer Success Systems Administrator4h ago•Richmond, VA•$75,000–$110,000•Mid-levelApplyImprove resumeAbout the jobAvePoint is seeking a highly motivated Customer Success Systems Administrator to serve as a strategic administrator and business partner for our Customer Success technology ecosystem, with a primary focus on Gainsight. This role will be responsible for optimizing customer lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence.ResponsibilitiesCustomer Success Technology Administration* Serve as a primary administrator and subject matter expert for Gainsight.* Ensure platform stability, scalability, governance, and adherence to best practices.* Configure and optimize:* Partner with Dynamics administrators and Business Systems teams to maintain data integrity and integration effectiveness across platforms.* Manage system enhancements, testing, documentation, and release processes.* Manage, configure, and maintain the Gainsight PX (Product Experience) platform, including building in-app guides and banners and tracking product usage and feature adoption. **Customer Health & Risk Intelligence*** Administer and continuously evolve customer health score methodologies.* Collaborate with Customer Success leadership to define meaningful measures that predict customer retention, adoption, growth, and risk.* Analyze trends and recommend improvements to scoring logic, weighting, and automation.* Ensure health score frameworks align with business priorities and customer success motions.* Develop reporting that helps leaders proactively identify renewal risks and growth opportunities. **Customer Lifecycle Automation & Digital Success*** Design and optimize automated customer engagement programs using Gainsight Journey Orchestrator.