Gainsight Automation Architect for Customer Success

Rockwell Automation, Inc.; Mayfield Heights (OH); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time Off

Parental Leave

Flexible Schedule

Job summary

Rockwell Automation, Inc. in North America is seeking a Gainsight Administrator & Developer to design and optimize customer success technology, enabling proactive engagement and data-driven decisions.

You'll partner with Customer Success, Sales, and IT to drive platform innovation and adoption. This hybrid role can be based in one of our North American locations and reports to the Senior Director, Global Customer Success.

Qualifications

• Bachelor's Degree in a relevant field.
• US work authorization; no visa sponsorship.
• 5+ years in Customer Success Ops or related roles.
• Experience administering Gainsight.
• Experience with Salesforce data structures.
• Gainsight Certification preferred.

Responsibilities

• Design, configure, and improve Gainsight capabilities such as Customer 360 and Health Scores.
• Build scalable customer success programs for onboarding, adoption, renewals, and expansion.
• Develop data models, integrations, and reporting structures for ARR and renewals.
• Collaborate with CS, Sales, Revenue Ops, Analytics, and IT to translate requirements into scalable solutions.

Skills

Gainsight administration

CRM administration

Salesforce familiarity

SQL

REST APIs

Data integration

Education

Bachelor's degree

Tools

Gainsight

Salesforce

Job description

Rockwell Automation, Inc. in North America is seeking a Gainsight Administrator & Developer to design and optimize customer success technology, enabling proactive engagement and data-driven decisions.

You'll partner with Customer Success, Sales, and IT to drive platform innovation and adoption. This hybrid role can be based in one of our North American locations and reports to the Senior Director, Global Customer Success.