Gainsight Architect for Customer Success

Rockwell Automation; Milwaukee (WI); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health Insurance including Medical, D、

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation, a global technology leader headquartered in Milwaukee, is hiring a Gainsight Administrator & Developer to transform customer success technology. You will partner with Customer Success, Sales, Operations, and IT to design and optimize Gainsight solutions that enable proactive engagement, data-driven decisions, and scalable adoption across the customer lifecycle.

The role is hybrid, reporting to the Senior Director, Global Customer Success, with opportunities across North

Qualifications

• Bachelor’s degree in a relevant field; US work authorization required.
• 5+ years in Customer Success Operations, Revenue Operations, or CRM admin.
• Hands-on Gainsight experience; Salesforce data structures, workflows, reporting, and configuration.

Responsibilities

• Design, configure, and optimize Gainsight capabilities (Customer 360, Health Scores, Success Plans, Journey Orchestrator, Rules Engine, Playbooks, CTAs, Dashboards).
• Build scalable customer success programs for onboarding, adoption, risk management, renewals, retention, and expansion.
• Develop solutions for CSMs to proactively identify opportunities and risks.
• Lead automation and digital engagement initiatives; create automated workflows and customer journeys.
• Integrate Gainsight with Salesforce and other systems; ensure data visibility and governance.
• Collaborate with stakeholders to translate requirements into scalable technical solutions.

Education

Bachelor's degree in relevant field

Tools

Gainsight

Salesforce

Job description

Rockwell Automation, a global technology leader headquartered in Milwaukee, is hiring a Gainsight Administrator & Developer to transform customer success technology. You will partner with Customer Success, Sales, Operations, and IT to design and optimize Gainsight solutions that enable proactive engagement, data-driven decisions, and scalable adoption across the customer lifecycle.

The role is hybrid, reporting to the Senior Director, Global Customer Success, with opportunities across North