Gainsight Platform Engineer - Customer Success

Rockwell Automation, Inc.; Nashville (OH); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Gainsight Administrator & Developer to strengthen customer success technology on a hybrid basis across North America. You will partner with Customer Success, Sales, Operations, and IT to design, automate, and optimize Gainsight solutions and integrations.

The role focuses on data-driven insights, proactive engagement, and scalable platform improvements to support onboarding, renewal forecasting, and expansion opportunities.

Qualifications

• Bachelor's degree in a relevant field.
• US Applicants – Legal authorization to work in the U.S. We will not sponsor visas.

Responsibilities

• Design, configure, and improve Gainsight capabilities including Customer 360, Health Scores, Success Plans, Journey Orchestrator, Rules Engine, Playbooks, CTAs, and Dashboards.
• Build scalable customer success programs for onboarding, adoption, risk management, renewals, retention, and expansion.
• Develop solutions enabling CS Managers to proactively identify opportunities and risks.
• Create automated workflows, customer journeys, playbooks, and business processes for efficiency.
• Use Gainsight automation and AI to reduce manual effort and surface insights.
• Lead integrations with Salesforce and other platforms, and improve data visibility.
• Collaborate with CS, Sales, Revenue Ops, Analytics, and IT to translate requirements into scalable tech solutions.

Skills

Gainsight Administration

Customer Success Ops

Salesforce knowledge

SQL skills

REST APIs

Education

Bachelor's Degree in Relevant Field

Tools

Gainsight

Salesforce

Job description

Rockwell Automation is seeking a Gainsight Administrator & Developer to strengthen customer success technology on a hybrid basis across North America. You will partner with Customer Success, Sales, Operations, and IT to design, automate, and optimize Gainsight solutions and integrations.

The role focuses on data-driven insights, proactive engagement, and scalable platform improvements to support onboarding, renewal forecasting, and expansion opportunities.