Customer Success Systems Administrator

AvePoint, Inc.; Arlington (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

AvePoint is seeking a highly motivated Customer Success Systems Administrator to serve as a strategic administrator for our Customer Success technology ecosystem, with a primary focus on Gainsight. You will optimize customer lifecycle workflows, drive digital engagement, and enable scalable customer success motions through automation and reporting.

As part of the Business Operations and Customer Success teams, you will partner with Product, Revenue Ops, and Technical Account Management to ensure

Job description

AvePoint is the AI Trust Company. AvePoint helps more than 28,000 organizations and 6,000 channel partners govern, secure, and scale AI with trust: making data AI-ready, governing every agent across its lifecycle, and keeping the business resilient across every cloud they run on. To learn more, visit www.avepoint.com .

Gainsight & Customer Success Systems Administrator

Overview

AvePoint is seeking a highly motivated Customer Success Systems Administrator to serve as a strategic administrator and business partner for our Customer Success technology ecosystem, with a primary focus on Gainsight. This role will be responsible for optimizing customer lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence. As part of the Customer Success organization, you will partner closely with Customer Success, Technical Account Management, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency. Thisrole will be responsible for optimizing customer and partner lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence.As part of the Business Operations organization, you will partner closely with Customer Success, Technical Account Management, Customer Marketing, Channel, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency.

What You'll Do

Customer Success Technology Administration