Gainsight Platform Architect — Customer Success Automation

Rockwell Automation, Inc.; Nashville (TN); Hybrid; USD 120,000 - 155,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

401k

Paid Time Off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation, Inc. is seeking a Gainsight Administrator & Developer to transform how we engage, support, and grow our customer base.

This hybrid role partners with Customer Success, Sales, Operations, and IT to design and implement data-driven, scalable Gainsight solutions. The candidate will own platform innovation, automation, and integrations, driving proactive engagement and operational excellence.

Qualifications

• Bachelor's degree in a relevant field is required.
• 5+ years in Customer Success Operations or related roles is preferred.
• Hands-on Gainsight administration and Salesforce experience desired.

Responsibilities

• Design, configure, and optimize Gainsight capabilities including 360 views, health scores, and dashboards.
• Lead automation and customer journeys to improve efficiency and outcomes.
• Integrate Gainsight with Salesforce and other systems; ensure data visibility and governance.

Skills

Gainsight Admin

Salesforce

SQL

REST APIs

Data Modeling

Automation

Cross-Functional Collaboration

Education

Bachelor's Degree

Tools

Gainsight Platform

Salesforce Config

Job description

Rockwell Automation, Inc. is seeking a Gainsight Administrator & Developer to transform how we engage, support, and grow our customer base.

This hybrid role partners with Customer Success, Sales, Operations, and IT to design and implement data-driven, scalable Gainsight solutions. The candidate will own platform innovation, automation, and integrations, driving proactive engagement and operational excellence.