Gainsight Architect & Automation Lead

Rockwell Automation, Inc.; Tennessee; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation in the United States is seeking a Gainsight Administrator & Developer to transform how we engage, support, and grow our customer base. This hybrid role can work from one of our North American locations and reports to the Senior Director, Global Customer Success.

You will design and optimize Gainsight solutions, lead automation and data integrations with Salesforce, and partner with Customer Success, Sales, Analytics, and IT to enable data‑driven decision making and scalable

Qualifications

• Bachelor's Degree in a relevant field.
• US work authorization; visa sponsorship not offered.
• 5+ years in Customer Success Operations, Revenue Operations, or related roles.

Responsibilities

• Design and optimize Gainsight capabilities including Customer 360, Health Scores, and Dashboards.
• Develop scalable customer success programs covering onboarding, adoption, renewal, and expansion.
• Lead automation and digital engagement using workflows, playbooks, and Rules Engine.

Skills

Gainsight Administration

Salesforce Integration

CRM Operations

Data Modeling

Education

Bachelor's Degree in Relevant Field

Tools

Salesforce

REST APIs

Automation Tools

Job description

Rockwell Automation in the United States is seeking a Gainsight Administrator & Developer to transform how we engage, support, and grow our customer base. This hybrid role can work from one of our North American locations and reports to the Senior Director, Global Customer Success.

You will design and optimize Gainsight solutions, lead automation and data integrations with Salesforce, and partner with Customer Success, Sales, Analytics, and IT to enable data‑driven decision making and scalable