Gainsight Admin & Automation Engineer

Rockwell Automation, Inc.; Milwaukee (WI); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Parental Leave

Flexible work schedule

Job summary

Rockwell Automation, Inc. is seeking a Gainsight Administrator and Developer to design, implement, and optimize customer success technology that drives retention and growth.

You will partner with Customer Success, Sales, Operations, and IT to deliver data-driven solutions and scalable processes. Responsibilities include configuring Gainsight modules, building automated workflows, and ensuring data visibility across systems.

Qualifications

• Bachelor's degree or higher in a relevant field.
• US work authorization; no visa sponsorship expected.

Responsibilities

• Design, configure, and continuously improve Gainsight capabilities (Customer 360, Health Scores, Success Plans, Journey Orchestrator, Rules Engine, Playbooks, CTAs, Dashboards).
• Lead automation and digital engagement to optimize customer lifecycle efficiency.
• Integrate Gainsight with Salesforce and other platforms; develop data models and reporting for ARR, adoption, renewals insights.
• Collaborate with CS, Sales, Revenue Ops, Analytics, and IT to translate requirements into scalable tech solutions.

Skills

Gainsight

Salesforce

SQL

REST APIs

Data modeling

Dashboards

Automation

Education

Bachelor's degree

Tools

Salesforce

Job description

Rockwell Automation, Inc. is seeking a Gainsight Administrator and Developer to design, implement, and optimize customer success technology that drives retention and growth.

You will partner with Customer Success, Sales, Operations, and IT to deliver data-driven solutions and scalable processes. Responsibilities include configuring Gainsight modules, building automated workflows, and ensuring data visibility across systems.