Customer Experience Specialist: High-Volume Calls

Waste Pro, USA; Tunnel Hill (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Waste Pro is seeking a Customer Service Representative to handle a high volume of inbound calls and serve as the primary point of contact for customers. The role emphasizes resolving issues, providing quotes, and establishing accounts, with cross-training across departments to support operations, sales and billing.

Ideal candidates will demonstrate excellent verbal and written communication, proficient MS Office skills, and a customer-first mindset.

Qualifications

• Requires ability to handle high call volume efficiently.
• Excellent verbal, written and analytical skills.
• Proficient with MS Office and fast typing.
• Ability to multi-task and work under pressure.
• Strong customer service and problem-solving mindset.

Responsibilities

• Answers incoming calls.
• Assists customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts with pricing and billing.
• Cross-sell additional products and services.
• Uses Tower system to access and update customer records.
• Collaborates with Operations, Sales and Billing to meet call center goals.
• Participates in cross-training with Operations, Sales and Billing.
• Escalates complex issues to appropriate level.

Skills

Call handling

Verbal & written communication

MS Office proficiency

Typing speed

Multi-tasking

Tools

Tower system

Job description

Waste Pro is seeking a Customer Service Representative to handle a high volume of inbound calls and serve as the primary point of contact for customers. The role emphasizes resolving issues, providing quotes, and establishing accounts, with cross-training across departments to support operations, sales and billing.

Ideal candidates will demonstrate excellent verbal and written communication, proficient MS Office skills, and a customer-first mindset.