Customer Success & Support Specialist

SportRx; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Life insurance

Paid time off

Snack/drink room

Employee discounts

Job summary

A leading eyewear company based in San Diego is seeking a Customer Service Specialist to provide exceptional support to customers. The role requires strong communication skills and the ability to solve problems effectively. Responsibilities include handling inquiries via phone, email, and live chat, and collaborating with teams to resolve customer concerns. Ideal candidates should have a customer-centric mindset and proficiency with customer service tools. Benefits offered include medical, dental, 401(k), and employee discounts.

Qualifications

• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and critical thinking skills.
• Attention to detail in documentation and adherence to established procedures.

Responsibilities

• Handle inbound inquiries via phone, email, and live chat.
• Provide accurate and timely information, resolve customer issues, and ensure a positive customer experience.
• Collaborate with cross-functional teams to address customer concerns.

Skills

Written communication

Verbal communication

Problem-solving

Attention to detail

Customer-centric mindset

Tools

CRM systems

Helpdesk tools

Live-chat platforms

Job description

A leading eyewear company based in San Diego is seeking a Customer Service Specialist to provide exceptional support to customers. The role requires strong communication skills and the ability to solve problems effectively. Responsibilities include handling inquiries via phone, email, and live chat, and collaborating with teams to resolve customer concerns. Ideal candidates should have a customer-centric mindset and proficiency with customer service tools. Benefits offered include medical, dental, 401(k), and employee discounts.