Eyewear Support Specialist - Expert Guidance & Service

Genuine Parts; Atlanta (GA); On-site; USD 3,000 - 4,000; Full time

Benefits offered by this job

Competitive salary

Provident Fund

Paid sick time

Job summary

Lenskart is seeking a dedicated customer support specialist to champion customer needs across email, chat, and phone, and to guide eyewear choices with confidence and style.

You will become an eyewear expert, handling questions about frames, lenses, coatings, and trends, while thriving in a dynamic, growth-focused environment. Walk-in interviews are part of the process for this in-person role.

Qualifications

• A skilled communicator with a friendly voice and a genuine desire to help.
• A quick learner with a thirst for knowledge in the eyewear world.
• A problem-solving ninja who thrives on finding solutions.
• A team player with a positive attitude and infectious enthusiasm.
• Multilingual skills, especially Hindi and English!

Responsibilities

• Answer questions, resolve issues, and provide exceptional service across email, chat, and phone.
• Guide customers about eyewear—frames, lenses, coatings, and trends.
• Proactively identify problems, creatively solve challenges, and exceed expectations to ensure customer satisfaction.
• Collaborate with the team and contribute to a culture of innovation and customer obsession.

Skills

Communication

Quick learner

Problem solving

Team player

Hindi language

English language

Education

Bachelor’s degree

Job description

Lenskart is seeking a dedicated customer support specialist to champion customer needs across email, chat, and phone, and to guide eyewear choices with confidence and style.

You will become an eyewear expert, handling questions about frames, lenses, coatings, and trends, while thriving in a dynamic, growth-focused environment. Walk-in interviews are part of the process for this in-person role.