SpecialEyes Customer Service Representative

BVI Medical; Sarasota (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

BVI Medical is seeking a SpecialEyes Customer Service Representative to join our fast-paced call center in Sarasota, Florida. In this role, you will support eye care providers with custom contact lenses, ensuring legendary service with every interaction.

The ideal candidate should possess excellent communication skills, knowledge of Microsoft Office, and the ability to manage multiple priorities effectively. Join us to make a difference in our customer relationships!

Qualifications

• Knowledge of Microsoft Office's suite of products (Outlook, Word, Excel, SharePoint, and Teams).
• Excellent written and verbal communication skills.
• Ability to establish and maintain strong relationships with coworkers and customers.

Responsibilities

• Deliver a legendary customer service experience with each interaction.
• Answer incoming calls and respond to customer emails.
• Assist eye care providers in processing custom contact lens orders.

Skills

Knowledge of Microsoft Office products

Excellent written and verbal communication skills

Ability to establish strong relationships

Ability to manage multiple priorities

Self-starter

Works with a high sense of urgency

Job description

Purpose

As a SpecialEyes Customer Service Representative, you will be part of the Customer Service team supporting premium custom contact lenses, joining our team in a fast‑paced call center, delivering legendary service to eye care providers nationwide.

Key Responsibilities

• Deliver a legendary customer service experience with each interaction
• Answer incoming calls and respond to customer emails and faxes within the agreed timescale
• Assist eye care providers in designing and processing custom contact lens orders
• Educate practitioners on product and service information
• Troubleshoot, document, and resolve product or service issues and concerns, according to standard operating procedures
• Develop and maintain a knowledge base of the evolving products and services
• Identify opportunities to cross‑sell during the customer journey

Qualifications

• Knowledge of Microsoft Office’s suite of products (Outlook, Word, Excel, SharePoint, and Teams)
• Excellent written and verbal communication skills. Can clearly convey product information and sales messages across a variety of key stakeholders, including optometrists, ophthalmologists, and office staff
• Ability to establish and maintain strong relationships with coworkers, managers, and customers
• Ability to manage multiple priorities simultaneously
• Self‑starter with the ability to plan and manage time to achieve desired results
• Works with a high sense of urgency to meet and exceed company and customer expectations