Customer Success & Support Specialist

Paychex; Tempe (AZ); On-site; USD 20,264 - 37,636; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Paid time off for volunteerism

Job summary

A leading payroll service provider in Tempe, Arizona is looking for a passionate customer service representative. You will provide top-quality service to clients via multiple channels, manage complaints efficiently, and maintain detailed records of client interactions. Ideal candidates have a Bachelor's Degree and experience with various tools like HRIS and Salesforce. Compensation ranges from $14.71 to $27.32 per hour, with extensive benefits for full-time employees.

Qualifications

• Bachelor's Degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

A leading payroll service provider in Tempe, Arizona is looking for a passionate customer service representative. You will provide top-quality service to clients via multiple channels, manage complaints efficiently, and maintain detailed records of client interactions. Ideal candidates have a Bachelor's Degree and experience with various tools like HRIS and Salesforce. Compensation ranges from $14.71 to $27.32 per hour, with extensive benefits for full-time employees.