Customer Support Specialist - Growth-Focused Team

Florvets Structures; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company match

Paid time off and holidays

Career growth and development opportunities

Job summary

A leading manufacturer of steel structures in Phoenix, Arizona, seeks a Customer Support Representative. This role requires a motivated individual with excellent communication skills who can provide outstanding support to clients. Responsibilities include responding to inquiries, processing orders, and resolving complaints. Ideal candidates should have a high school diploma and 1-2 years of experience in customer service. The company offers a comprehensive benefits package and opportunities for career growth.

Qualifications

• 1-2 years of experience in customer service or support role.
• Ability to work independently and in a team environment.
• Experience in construction or manufacturing is a plus.

Responsibilities

• Respond to customer inquiries and concerns in a timely manner.
• Provide product information and technical support.
• Process orders and coordinate with production for timely delivery.
• Resolve customer complaints and escalate issues when necessary.
• Maintain accurate customer records.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Decision-making abilities

Proficiency in Microsoft Office

Proficiency in CRM software

Education

High school diploma or equivalent

Some college coursework in business

Job description

A leading manufacturer of steel structures in Phoenix, Arizona, seeks a Customer Support Representative. This role requires a motivated individual with excellent communication skills who can provide outstanding support to clients. Responsibilities include responding to inquiries, processing orders, and resolving complaints. Ideal candidates should have a high school diploma and 1-2 years of experience in customer service. The company offers a comprehensive benefits package and opportunities for career growth.