Customer Success & Support Specialist

BJT Pack Group-LockedAir&LockedPaper; Cleveland (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

A customer service firm is seeking a Visitor Support & Security Representative in Cleveland, OH. The ideal candidate will engage with customers via phone, email, and chat, helping to resolve issues and provide product information. Responsibilities include data entry and collaboration with internal teams. Ideal candidates should have 1-3 years of relevant experience and exceptional communication skills. This full-time position offers a salary range of $50,000 to $60,000.

Qualifications

• 1-3 years of relevant work experience required.
• Excellent phone etiquette and interpersonal skills necessary.
• Ability to multi-task and prioritize work is essential.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about products.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization skills

Job description

A customer service firm is seeking a Visitor Support & Security Representative in Cleveland, OH. The ideal candidate will engage with customers via phone, email, and chat, helping to resolve issues and provide product information. Responsibilities include data entry and collaboration with internal teams. Ideal candidates should have 1-3 years of relevant experience and exceptional communication skills. This full-time position offers a salary range of $50,000 to $60,000.