Customer Service Representative

BJT Pack Group-LockedAir&LockedPaper; Cleveland (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

A customer service firm is seeking a Visitor Support & Security Representative in Cleveland, OH. The ideal candidate will engage with customers via phone, email, and chat, helping to resolve issues and provide product information. Responsibilities include data entry and collaboration with internal teams. Ideal candidates should have 1-3 years of relevant experience and exceptional communication skills. This full-time position offers a salary range of $50,000 to $60,000.

Qualifications

• 1-3 years of relevant work experience required.
• Excellent phone etiquette and interpersonal skills necessary.
• Ability to multi-task and prioritize work is essential.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about products.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization skills

Job description

Visitor Support & Security Representative

Location: Cleveland, OH

Salary: $50,000.00 - $60,000.00 (Full-time)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1-3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work