Impactful Customer Service Advocate for Workforce Programs

SmartRecruiters, Inc.; Hugo (OK); On-site; USD 17,000 - 18,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Customer Service Representative (CS8 607) to serve as the first point of contact for Workforce Center services. You will help customers access employment resources, training and support, and will direct them to workshops, assessments, and internal programs to build self-sufficiency.

Ideal candidates have an Associate Degree or equivalent experience, at least 2 years in customer service, and excellent verbal and written communication.

Qualifications

• Associate degree or equivalent experience required.
• Minimum 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to work with diverse populations and communities.
• Familiarity with local workforce programs and related laws.

Responsibilities

• Serve as the first point of contact for Workforce Center services.
• Assist customers in accessing employment resources and training.
• Refer customers to workshops, assessments and internal programs.
• Maintain workshop schedules and regional activity information.
• Prepare and share customer statistics and required reports.

Skills

Customer service

Verbal & written comm

Multitasking

Public relations

Computer literacy

Teamwork

Education

Associate degree or equivalent

Tools

MS Office

Internet

Job description

Dynamic Workforce Solutions is seeking a Customer Service Representative (CS8 607) to serve as the first point of contact for Workforce Center services. You will help customers access employment resources, training and support, and will direct them to workshops, assessments, and internal programs to build self-sufficiency.

Ideal candidates have an Associate Degree or equivalent experience, at least 2 years in customer service, and excellent verbal and written communication.