Customer Service & Training Facilitator

Dynamic Workforce Solutions; Tulsa (OK); On-site; USD 20,000 - 29,000; Full time

Job summary

Dynamic Workforce Solutions in Green Country—Tulsa County, OK, seeks a Customer Service Rep to be the first point of contact for Workforce Center customers and employers. You will help clients access information and services, and facilitate training aligned with program goals.

The role requires a Bachelor's degree or equivalent experience, at least 2 years in customer service and 2 years in training/public speaking, plus strong communication and computer skills.

Qualifications

• Bachelor's degree or equivalent experience in Education or Social Work or related field.
• Minimum 2 years of customer service experience and 2 years in training/public speaking.
• Ability to develop and adapt training materials and exercises.
• Strong verbal and written communication; proficient computer skills.

Responsibilities

• Provide basic information and direct customers to destinations promptly.
• Assist customers in accessing employment, training or other services.
• Address diverse needs and refer to workshops, assessments and programs.
• Help customers using websites and state systems for labor market information.
• Deliver classroom training with appropriate materials and media; tailor to learners.
• Organize training venues, logistics and maintain attendance records.

Skills

Customer service

Public speaking

Training materials

Communication skills

Multitasking

Teamwork

Computer literacy

Education

Bachelor's Degree in Education or Social Work or related field

Tools

Computer literacy

State workforce systems access

Job description

Dynamic Workforce Solutions in Green Country—Tulsa County, OK, seeks a Customer Service Rep to be the first point of contact for Workforce Center customers and employers. You will help clients access information and services, and facilitate training aligned with program goals.

The role requires a Bachelor's degree or equivalent experience, at least 2 years in customer service and 2 years in training/public speaking, plus strong communication and computer skills.