Customer Service Rep

Dynamic Works Institute; Tulsa (OK); On-site; USD 25,000 - 28,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Customer Service Rep to be the first point of contact for Workforce Center services, guiding customers to information and resources. You will support training sessions aligned with program goals and help participants access employment opportunities.

The role requires a Bachelor’s degree related to education or social work, 2+ years in customer service, and strong communication skills.

Qualifications

• Education: Bachelor's Degree in Education or Social Work or related field.
• Experience: at least 2 years in customer service and 2 years in training/public speaking.
• Skills: strong verbal and written communication, ability to develop training materials.

Responsibilities

• Provide basic information and direct customers to destinations in a timely, efficient manner.
• Assist customers in accessing resources to secure employment, training or supportive services.
• Address diverse needs by referring customers to workshops, assessments and internal programs.
• Help customers access state systems for labor market information and job leads.
• Deliver training in classroom formats using varied media and teaching aids.
• Organize training venues, logistics, and maintain attendance and system records.

Skills

Customer service

Public speaking

Training development

Verbal and written communication

Education

Bachelor's Degree in Education or Social Work

Job description

Title: Customer Service Rep

Position Type: Full-time, non-exempt

Wage: $18.50

Location: Green Country- Tulsa County 14002 East 21st Street, Suite 825 Tulsa, OK 74134

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well‑trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Are you outgoing and interested in helping others? In this role, you will serve as the first point of contact for all customers seeking Workforce Center services. You will be able to assist these customers in accessing the information and services they need. You will also facilitate training sessions for customers in alignment with program goals.

Your Responsibilities

• You will provide basic information and direct customers to destinations in an appropriate, timely and efficient manner. You will need to understand basic operational processes to proactively anticipate the programmatic services customers will be seeking.
• You will assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• You will address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Using computers and printed materials, you will assist customers in accessing websites and state systems for labor market information, relevant job search information and other resources for developing job leads.
• You will deliver training in various classroom formats, using relevant training materials and a variety of media to address the individual needs of learners, and will select or develop teaching aids.
• You will organize training venues, logistics and accommodations, and maintain accurate records, including training schedules and attendance and any required system documentation.

Requirements

Education: Bachelor's Degree in Education or Social Work or related field or equivalent experience required.

Experience: Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required.

Skills/Abilities: Ability to create or modify training material and develop practical application exercises related to required training material strongly preferred. Working knowledge of Workforce Service programs required. Must possess excellent verbal and written communication skills as well as proficient computer skills. Workforce Service experience or demonstrated ability to serve diverse populations required. Prefer working knowledge of all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations preferred. Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required. Strong listening and problem-solving skills. Ability to work independently with minimal supervision and effectively as part of a team. Excellent interpersonal skills and Extreme Customer Service orientation.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.